Client Services Manager

eXPD8 eXPD8 Ltd.; Bristol; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading field marketing agency in the UK is seeking a Client Services Manager to lead a team in Bristol. This hybrid position involves managing client relationships, overseeing client onboarding, and ensuring customer satisfaction. The ideal candidate will have 1–3 years of account management experience, strong communication skills, and a passion for team leadership. The agency values high performance and offers a supportive work environment with comprehensive benefits.

Benefits

Health cash plan

Buy and sell holiday scheme

Anniversary day off

GroceryAid support

Life insurance

Access to learning resources

Qualifications

• At least 1–3 years experience in account management is required.
• Proven success in managing client relationships essential.
• Experience with managing and developing teams desirable.

Responsibilities

• Serve as the main point of contact for clients and ensure strong partnerships.
• Manage client budgets and performance tracking effectively.
• Recruit and develop a client-focused team while fostering a positive culture.

Skills

Strong communication skills

Stakeholder management

Proficiency in Microsoft Office

Attention to detail

Organizational skills

Data analysis

FMCG knowledge

Retail sector experience

1–3 years in account management

Client relationship management

Team management

Job description

Passionate about people, strategy, and results? Are you ready to make a real impact and help iconic brands succeed? At eXPD8, we're growing our Client Services teams and we're on the hunt for a Client Services Manager to head up one of our Client Services teams. In this role, you'll be the driving force behind client success - delivering exceptional service, growing accounts, and inspiring a high‑performing team to achieve amazing results.

This is a hybrid role, so you'll be partially based in our Bristol Head Office for 2 days a week and at home for 3 days a week.

How you’ll deliver excellence

Manage Client Relationships

• Be the main point of contact for clients, ensuring strong, lasting partnerships.
• Understand client goals and challenges, and provide tailored solutions.
• Identify and implement new business opportunities within contracts.
• Maintain high client satisfaction and retention.
• Regularly attend client head office meetings.

Collaborate & Manage Stakeholders

• Oversee client onboarding for smooth transitions.
• Create structured plans for activities and delegate effectively.
• Define and maintain processes to meet SLAs.
• Drive product/service improvements and upsell where possible.

Handle Administration & Budgets

• Ensure accurate and timely documentation and compliance checks.
• Manage and grow client budgets, tracking performance and mitigating risks.
• Oversee financial processes including POs and invoicing.

Reporting & Performance

• Produce and review reports for internal and external stakeholders.
• Monitor KPIs and SLAs, and take corrective action when needed.

Lead Your Team

• Recruit, train, motivate, and develop a client-focused team.
• Foster a positive, high-performance culture.

What makes you excellent

• Strong communication and numeracy skills
• Stakeholder management experience
• Proficiency in Microsoft Office
• Attention to detail and strong organisational skills
• Ability to analyze data and manage multiple projects
• FMCG or field marketing knowledge
• Retail sector experience
• 1–3 years in account management
• Proven success in client relationship management
• Experience in team management

What makes us excellent

eXPD8 is proud to be ranked as the top Bristol‑based employer in the Financial Times' UK Best Employers 2025 list, celebrating our commitment to a supportive and empowering workplace!

At eXPD8, we are one of the UK's largest field marketing agencies, with over 20 years of experience supporting top brands and retailers. We take pride in delivering exceptional service, ensuring our clients succeed in retail.

We value our people and are committed to creating an inclusive, supportive, and rewarding work environment. We are proud to be a Disability Confident Leader and a fully inclusive employer. If you require any adjustments to be made throughout the application process, please contact the recruiter listed on the vacancy or the team at [e-mail].

What We Offer

• Hybrid working – typically two days in our Bristol office and three from home.
• Health cash plan (24‑hour GP, counselling, dental, physiotherapy, and more).
• Buy and sell holiday scheme.
• Your eXPD8 anniversary off every year.
• Immediate access to GroceryAid support for you and your family.
• Life insurance.
• Access to eXPD8 Rewards with regular competitions and incentives.
• Unlimited refer‑a‑friend scheme.
• Career development opportunities with access to over 400 learning resources.

SAL