Customer Service/Claims

Collinson Group; London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading insurance firm in London is looking for fluent German speakers to join their customer service and claims team. You will assist German-speaking customers with claims and policy inquiries, providing professional guidance and support. Full training will be provided to help you develop your skills. Ideal candidates are friendly, communicative, and eager to learn. This is a fantastic opportunity for those starting their career in insurance with career development options.

Benefits

Full training

Supportive team

Career development opportunities

Competitive salary and benefits

Qualifications

• Fluent German and English – written and spoken is essential.
• Great communication skills and a friendly, helpful attitude.
• Willingness to learn – no prior insurance experience needed.

Responsibilities

• Help German-speaking customers with claims and policy questions.
• Guide customers through the claims process in a clear manner.
• Handle queries and service requests with professionalism.

Skills

Fluent German

Fluent English

Great communication skills

Friendly attitude

Job description

About the Role

We’re hiring fluent German speakers to join our customer service and claims team. German is the most important requirement – if you can communicate confidently in German and English, we’ll teach you the rest.

This is a great opportunity to start your career in insurance, with full training provided in claims handling, systems, and customer support.

What You’ll Do

• Help German-speaking customers with claims and policy questions via phone and email
• Guide customers through the claims process in a clear, supportive way
• Handle queries and service requests with professionalism
• Learn to identify and escalate potential fraud
• Provide care and support to vulnerable customers
• Work with your team to deliver great service and meet performance goals

What You Need

• Fluent German and English – written and spoken (this is essential)
• Great communication skills and a friendly, helpful attitude
• Willingness to learn – no prior insurance experience needed
• Comfortable using a computer and learning new systems

We Provide

• Full training – no claims experience required
• A supportive team and structured onboarding
• Career development opportunities
• Competitive salary and benefit