IT Operations and Infrastructure Manager Strategy & Ops

Frontdoor Defense; Cambridge; On-site; GBP 70,000 - GBP 90,000; Full time

Job summary

A leading technology firm in Cambridge is seeking a highly skilled IT Operations and Infrastructure Manager to oversee its IT systems and ensure seamless operations. This role entails maintaining robust IT infrastructure, implementing cybersecurity measures, and leading various technology projects. The ideal candidate will have a strong background in IT management, a commitment to compliance standards, and be proactive in supporting R&D activities. This position offers a chance to contribute to groundbreaking advancements in technology.

Qualifications

• Experience managing IT infrastructure, including networks and servers.
• Strong knowledge of cybersecurity policies and compliance standards.
• Track record of leading IT projects and budgets.

Responsibilities

• Oversee IT infrastructure and ensure high availability.
• Implement cybersecurity measures and maintain compliance.
• Lead IT projects and manage vendor relationships.

Skills

IT infrastructure management

Cybersecurity implementation

Project management

Technical support leadership

Compliance knowledge (GDPR)

Cloud services management

Education

Bachelor's or Master's in IT or related field

Tools

Microsoft 365

Google Workspace

CRM systems

ERP systems

Job description

IT Operations And Infrastructure Manager

Build and implement scalable IT infrastructure roadmap to support growth and research needs.

Location: Cambridge, England, United Kingdom

Job Tags: Strategy & Ops

About The Role

Nu Quantum is at the forefront of quantum computing and advanced technology, driven by innovation, diversity, and a commitment to excellence. We're creating an environment where brilliant minds from all backgrounds collaborate to push the boundaries of what's possible.

Founded to commercialise research generated over the last decade at the Cavendish Laboratory, Nu Quantum is on a mission to shape the future of quantum information systems.

We're working on exciting technology that will improve the utility and accelerate the time-to-market of quantum computing systems. We integrate novel quantum photonic technology to form an efficient and scalable quantum networking infrastructure in partnership with world‑leading companies and academic groups.

We are seeking an experienced and proactive IT Operations and Infrastructure Manager to lead our technology infrastructure and operations as we scale. Reporting to the CFO, you will be responsible for maintaining robust, secure, and scalable IT systems that support both our corporate operations and technical R&D activities. This is an excellent opportunity for a technically skilled IT professional who enjoys working in a dynamic, evolving environment and wants to build IT infrastructure that supports and enables cutting‑edge deep tech research and business growth.

Responsibilities - What You'll Be Doing

IT Infrastructure & Systems Management

• Oversee and maintain our IT infrastructure, including networks, servers, cloud services, and end‑user devices.
• Manage corporate IT systems, including Microsoft 365/Google Workspace, CRM, ERP, and collaboration tools.
• Design and help implement scalable IT architecture to support growth from 75 to 100+ employees.
• Ensure high availability and performance of critical business systems and research infrastructure.
• Plan and execute IT infrastructure upgrades, migrations, and technology refresh cycles.
• Manage relationships with IT service providers, MSPs, and technology vendors.

Cybersecurity & Compliance

• Develop and maintain comprehensive information security policies and procedures.
• Implement and monitor security controls, including endpoint protection, firewalls, intrusion detection, and access management.
• Manage identity and access management systems, ensuring appropriate permissions and regular access reviews.
• Lead incident response activities and coordinate with external security specialists when required.
• Ensure compliance with relevant standards (Cyber Essentials Plus, ISO 270001, GDPR, etc.)
• Conduct regular security awareness training for all staff.
• Manage backup and disaster recovery systems, ensuring business continuity.
• Help protect intellectual property through appropriate technical controls and monitoring.

Technical Support & User Experience

• Provide strategic leadership for IT support operations, ensuring an excellent user experience.
• Establish and maintain IT helpdesk functions (ticketing system, SLAs, knowledge base).
• Support employee onboarding and offboarding processes with efficient device provisioning and deprovisioning.
• Troubleshoot complex technical issues escalated from end users.
• Develop self‑service resources and documentation to empower users.
• Manage hardware and software asset lifecycle, including procurement, deployment, and disposal.

• Assist with AV maintenance across different sites.

Research & Development IT Support

• Collaborate with technical teams to understand and support specialist computing requirements.
• Manage high‑performance computing infrastructure, GPUs, or specialist calculation resources.
• Support research data management systems, storage infrastructure, and backup solutions.
• Facilitate secure data sharing with external collaborators and partners.
• Implement appropriate network segmentation between corporate and research environments.
• Support specialist software licensing and installation for research applications.

Project Management & Strategic Planning

• Lead IT projects, including system implementations, migrations, and infrastructure upgrades.
• Develop and manage IT budgets, including forecasting and cost optimisation.
• Create and maintain IT roadmaps aligned with business objectives and growth plans.
• Evaluate emerging technologies and make recommendations for adoption.
• Prepare regular reports and metrics for leadership on IT performance, security posture, and project status.
• Manage vendor relationships and negotiate contracts for IT services and solutions.