Assistant Night Manager

Dalata Hotel Group; Greater London; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading hospitality group in Greater London is seeking an Assistant Night Manager to enhance night operations and ensure excellent guest service. This role requires 2-3 years in a similar position and knowledge of the hotel business. Responsibilities include maintaining high guest relations standards, overseeing front office duties, and ensuring safety compliance. The position offers opportunities for career growth and various employee benefits aimed at supporting development.

Benefits

Free employee meals

50% Off F&B in all properties

60 employee rate on rooms

30% off for Friends & Family

Extra annual leave

Employee Assistance Programme

Cycle to Work Scheme

Development Opportunities

Staff Appreciation Initiatives

Qualifications

• 2-3 years in a similar night or reception role.
• Excellent knowledge of the hotel business.
• Previous hospitality experience is essential.

Responsibilities

• Assist in ensuring smooth hotel operations during night shifts.
• Support guest relations by addressing inquiries.
• Maintain health and safety standards at night.

Skills

Customer service

People leadership

Organizational skills

Problem-solving

Tools

Opera

Brilliant electronic front office system

Job description

Assistant Night Manager

Kickstart your career with us at Dalata Hotel Group! This role offers a fantastic opportunity for growth and development in the vibrant hospitality sector. Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you.

We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 employee rate on rooms for all Dalata-owned hotels
• 30% off rate for your Friends & Family
• Extra AL every year worked (5 days to a maximum of 5 days)
• Employee Assistance Programme.
• Cycle to Work Scheme/Transport Schemes
• Pension access (Ask your HR Manager for local pension information)
• Development Opportunities through our Dalata Academy- support your career journey
• Staff Appreciation Initiatives, fun team-building activities and regular charity events

Your Job

• Assist in ensuring the smooth and efficient operation of the hotel during night shifts while delivering the highest level of customer service.
• Support guest relations by addressing inquiries and resolving any issues that may arise.
• Help maintain overall health and safety standards at night, including conducting fire walks, security checks, and performing other relevant health and safety duties such as first aid.
• Perform front office duties, including assisting with the night audit report and facilitating guest check-in and check-out processes.
• Collaborate with the Night Porters, overseeing their nightly tasks and ensuring they are fulfilled efficiently.
• Provide food and beverage service to guests during the night hours.
• Support the team in achieving operational goals through mystery audits, customer comment indexes, quality evaluations, and adherence to hotel standards.
• Aid in the development of the Night team, preparing them for career advancement opportunities.
• Contribute to the strategic operations of the hotel by providing insights and suggestions based on nightly observations and activities.
• This position is key in maintaining the hotel's excellence during the night and ensuring a positive experience for all guests.

What You Will Need

• 2 -3 years in a similar night or reception role
• Excellent knowledge of the hotel business
• Previous hospitality experience is essential
• Good computer skills and knowledge of Opera is
• Knowledge and experience of using the Brilliant electronic front office system
• Excellent skills in People leadership and development.
• Excellent organisational skills and the ability to oversee & delegate work to others.
• A warm, friendly and approachable personality when dealing with fellow staff and guests.
• The ability to work on their initiative, as well as being capable of working as part of a team

About Us

Dalata Hotel Group – We bring theheartof hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.