Consumer Strategy Manager

DELIVEROO; Greater London; On-site; GBP 65,000 - GBP 85,000; Full time

Job summary

A leading food delivery service based in Greater London is seeking a Consumer Strategy Manager. This role involves driving customer growth, retention, and monetization strategies across various verticals. Responsibilities include analytical deep-dives, tracking KPIs, and leading initiatives that enhance consumer experience. The ideal candidate will have over six years of relevant experience in strategy or a related field, possess strong analytical skills, and demonstrate excellent communication capabilities. Competitive compensation and benefits are offered.

Benefits

25 days annual leave

Free Deliveroo Plus access

Life assurance

Discounted gym membership

Healthcare coverage

Qualifications

• 6 years or more in a strategy, consulting, or growth-related role.
• Strong analytical abilities and problem-solving skills.
• Excellent written and verbal communication skills.

Responsibilities

• Shape growth strategies across markets and segments.
• Track key consumer KPIs and support performance monitoring.
• Lead workstreams within cross-functional programs.

Skills

Analytical skills

Clear communication

Problem-solving

Collaboration

Education

6+ years in strategy, consulting, or business operations

Job description

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The Role

We’re hiring a Consumer Strategy Manager to help Deliveroo grow, retain and monetise its customer base across all verticals.

You’ll be part of the Consumer Strategy & Operations (S&O) team, the central function responsible for driving platform MAU growth, order rate, AOV and consumer-side P&L performance. In this role, you’ll support and lead high-impact workstreams that inform where and how we grow, improve the consumer experience, and shape how we drive long-term commercial value from our customers.

You’ll partner closely with Product, Marketing, Commercial, Analytics and GMs to translate strategy into execution. This is a highly cross-functional role requiring strong analytical thinking, structured communication, and sound commercial judgment.

What You’ll Do

Work with senior team members to shape growth strategies across markets, segments, or verticals

Conduct analytical deep-dives to size opportunities, assess performance gaps, or inform new initiatives

Structure insights clearly to support decision‑making and prioritisation by senior stakeholders

Performance & Planning

Own the tracking and reporting of key consumer KPIs (e.g. MAU, order rate, AOV) across workstreams

Collaborate with Analytics and Data Science to build frameworks for performance monitoring and forecasting

Support OKR planning and in‑quarter performance reviews for initiatives you contribute to

Execution & Delivery

Lead specific workstreams or initiatives within broader cross‑functional programs, such as:

• Target segment strategies (e.g. families, low‑density growth)
• Merchandising and seasonal missions (e.g. missions and occasions, gifting)
• Double Order or ranking changes in collaboration with Consumer Product

Develop structured execution plans and drive alignment across stakeholders to ensure delivery

Cross‑functional Collaboration

Serve as a key point of contact for your workstreams with Product, Marketing, Finance, and local market teams

Help shape meeting cadences, updates and cross‑functional operating models to keep work moving

Support knowledge sharing and playbook development to scale high‑performing ideas

What You'll Need to Succeed

6+ years in strategy, consulting, business operations or a growth‑related role in a tech or consumer business

Strong problem‑solving and analytical skills, with the ability to work from incomplete data sets

Clear, concise communication skills, both written and verbal, with the ability to influence across teams

Demonstrated ability to drive structure, clarity and progress in complex environments

High personal ownership and bias for action, while knowing when to elevate or seek alignment

Collaborative mindset, able to work across a diverse set of teams and perspectives

(Bonus) Experience in marketplaces, consumer tech, food delivery or multi‑market ops

Why Deliveroo?

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable.

We give people the opportunity to buy what they want, as they want it, when and where they want it.

Workplace and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.

A competitive and comprehensive compensation and benefits package

Compensation

• We aim to pay every employee competitively for the role they are performing in their respective location
• Depending on role and location, some employees may be eligible for an annual cash bonus, sign‑on bonus or relocation support
• Up to 5% matched pension contributions

Equity

• Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success

Food

• Free Deliveroo Plus: free delivery and access to special offers
• Team lunches from the best local restaurants

Time away

• 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
• One day of paid leave per year to volunteer with a registered charity

Work Life

• Maternal, paternal and maternity and shared parental leave, eligible from day one of employment
• Excellent kit to enable working from home and a parent‑friendly working culture
• Access to free mortgage advice
• Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel
• Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high‑quality training and content
• Regular Employee Resource Group (ERG) led social events – examples include dinners, dance lessons and in‑office yoga sessions

• Funded single cover healthcare on our core plan, with the option to add family members at own cost
• On‑site gym (HQ), discounted external gym membership
• Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
• Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments
• Life assurance