Global Digital Operations Director (AI-Driven, 30+ Markets)

Publicis Groupe; Greater London; Hybrid; GBP 70,000 - GBP 90,000; Full time

Job summary

A global marketing agency seeks a Digital Operations Director to manage seamless operations for a major client across 30+ markets. This role involves creating operational frameworks, managing relationships with stakeholders, and ensuring excellence in delivery. Ideal candidates will have experience in account management and a strong understanding of media and digital landscapes, along with solid negotiation and communication skills. The position supports a hybrid working model with excellent benefits and growth opportunities.

Benefits

Flexible working opportunities

Reflection days (extra paid leave)

24/7 helpline for well-being support

Family friendly policies – 26 weeks full pay for parental leave

Local discounts and membership benefits

Qualifications

• Prior experience of working within a global/regional setup.
• Fair understanding of Media and Digital including Search, Social, Programmatic, Retail Media.
• Experience in leveraging AI and Automation.

Responsibilities

• Create and govern processes for operational playbooks.
• Ensure operational excellence and consistency.
• Manage relationships with global clients and stakeholders.

Skills

Stakeholder management

Communication skills

Time management

Negotiation skills

Experience in account management

Job description

A global marketing agency seeks a Digital Operations Director to manage seamless operations for a major client across 30+ markets. This role involves creating operational frameworks, managing relationships with stakeholders, and ensuring excellence in delivery. Ideal candidates will have experience in account management and a strong understanding of media and digital landscapes, along with solid negotiation and communication skills. The position supports a hybrid working model with excellent benefits and growth opportunities.