Customer Follow Up and Sales Support Assistant

Routes To Work South; Larkhall; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A home improvement company is seeking a Customer Follow-Up & Sales Support Assistant in Larkhall. This role emphasizes following up with customers post-installation, identifying additional opportunities in a non-pushy manner, and supporting the sales team. Ideal for someone early in their career, it offers a stable environment with training and support, focused on customer satisfaction without high-pressure sales tactics. Benefits include growth opportunities in a friendly team atmosphere.

Benefits

Stable, full-time role

Training and support provided

Friendly team environment

Opportunity to grow and learn

Qualifications

• Confident and polite telephone manner.
• Reliable and organised with a willingness to learn.
• Friendly and professional communication with customers.

Responsibilities

• Conduct follow-up calls to customers after installation.
• Log feedback from customers and identify opportunities.
• Assist with inbound call handling alongside the team.

Skills

Confident telephone manner

Reliable

Organised

Willing to learn

Customer service experience

Job description

Job Specifics

• Reference No: LO317
• Location: Larkhall
• Hours: Full Time (Office based)
• Salary: Depending on Experience
• Closing Date: Friday 20th February 2026
• Why should you apply for this role: Exciting projects and challenges

Job Overview

An established home improvement company with over 15 years’ experience who operate a fully inbound sales model, meaning all customer enquiries come directly to them — they do not cold call.

Due to continued growth and a higher volume of enquiries and installations, they’re looking for a Customer Follow-Up & Sales Support Assistant to join their team.

This role is ideal for someone early in their career who is confident on the phone and enjoys speaking to customers.

Benefits include:

• Stable, full-time role
• No cold calling
• Training and support provided
• Friendly team environment
• Opportunity to grow and learn within the business

This Role Is NOT!

• Cold calling
• Door-to-door sales
• High-pressure selling
• Creating quotations
• General admin work

Main Duties & Responsibilities

Key Tasks

• Customer follow-up (main focus):
  • Calling customers after installation to check how everything went
  • Asking for feedback and logging responses
  • Identifying opportunities for additional work or future plans
  • Asking for referrals in a friendly, non-pushy way
  • Booking follow-up surveys for the sales team
• Sales support & follow-up:
  • Chasing quoted jobs that haven’t yet gone ahead
  • Re-contacting warm leads to check progress
  • Passing useful information back to the sales team
• Inbound call handling:
  • Answering inbound calls alongside the office team
  • Making sure calls are answered quickly and directed correctly
• Sales coordinator support (cover only):
  • Helping qualify and book inbound enquiries during busy periods or holidays
  • Using clear scripts and processes (no cold calling)

Employer Expectations Skills/Knowledge/Experience

• Confident and polite telephone manner
• Reliable and organised
• Willing to learn and follow processes
• Friendly and professional with customers
• Customer service or office experience helpful but not essential

Qualifications/Tickets/Licences Required