Accounts Administrator

Castle Water; Ayr; On-site; GBP 24,000 - GBP 25,000; Full time

Job summary

A leading utilities provider is seeking an Accounts Administrator to join the team in Ayr. This full-time, office-based role involves processing customer payments, managing account queries, and efficient handling of refunds. The ideal candidate should have strong analytical abilities, proficiency in Microsoft Office, particularly Excel, and excellent communication skills. The position promises a supportive work environment and offers a salary between £24,000 and £25,000 per annum along with other benefits such as pension contributions and life insurance.

Benefits

Company pension

Life insurance

Sick pay

Weekends off

Qualifications

• Previous experience in an accounts environment preferred.
• Strong willingness to learn is equally valued.
• Excellent time management abilities.
• Detailed oriented with strong analytical skills.

Responsibilities

• Efficiently handle customer payments ensuring accuracy.
• Process customer refunds in a timely manner.
• Generate and send customer statements.
• Take secure card payments over the phone.
• Fully manage customer account queries.

Skills

Problem-solving

Proficiency in Microsoft Office

Strong numerical skills

Written and verbal communication

Tools

Autorek

Sage 200

CRM systems

Job description

We are looking for an Accounts Administrator to join our Accounts team in Ayr. This is a full-time, office based role focused on processing customer payments, handling customer account queries and processing refunds.

The ideal candidate will bring enthusiasm and a proactive approach to the role. We’re looking for individuals who are confident, excel at problem-solving, and thrive when working independently.

Benefits

• Salary – £24,000 – £25,000 per annum
• Company pension, life insurance and sick pay
• Monday to Friday schedule, so your weekends are all yours

What you'll be doing

• Processing Customer Payments: Efficiently handle customer payments using Autorek and Sage 200, ensuring accuracy and timeliness.
• Managing Customer Refunds: Process customer refunds using our CRM system, ensuring accuracy and timely completion.
• Generating Customer Statements: Produce and send customer statements via our CRM.
• Processing Phone Payments: Take card payments securely over the phone.
• Ownership of Customer Queries: Take full responsibility for customer account queries, from initial contact to resolution, ensuring every issue is addressed proactively.

What you&aposll bring to the role

• Previous experience in an accounts environment (or a similar role) is desirable, but a strong willingness to learn is equally valued.
• Proficiency in Microsoft Office, including Excel and Office 365
• Strong numerical and analytical skills, with an eye for detail
• Excellent time management abilities, with a demonstrated capacity to handle multiple tasks effectively in a fast-paced environment.
• Exceptional written and verbal communication skills, with the ability to engage with customers and colleagues confidently and professionally.

Castle Water is redefining the utilities sector as one of the fastest-growing and most successful companies in the UK. Guided by our core values of fairness, transparency, tenacity and being supportive, we deliver outstanding service to a diverse range of customers, including some of the UK’s largest companies and public sector organisations.

We believe in putting people first. Whether it’s creating positive interactions with our customers or fostering a supportive workplace culture, our commitment to fairness and transparency ensures we build lasting relationships with our customers.

With over 20,000 5-star Trustpilot reviews, our reputation is built on trust and excellence. We tackle every challenge with tenacity and a dedication to doing what’s fair and right.

Our head office in Blairgowrie, Perthshire, is located within easy reach of Perth and Dundee. As a company embedded in the local community, we actively participate in events that reflect our supportive values. We also have offices in Brentford, London, and Ayr, offering plenty of opportunities to join our growing team.

If you’re looking for company that’s dynamic, forward-thinking and values-driven, Castle Water is the place for you.

We’re committed to making the process as smooth and accessible as possible. If you need any additional support or reasonable adjustments, please let us know.