Assistant Director - Product Consultant

LGBT Great; Manchester; On-site; GBP 45,000 - GBP 55,000; Full time

Job summary

A global financial services provider in Manchester is looking for a Product Consultant to enhance customer engagement. The role involves improving system efficiency, maintaining documentation, and collaborating with implementation teams for seamless integrations. Candidates should have a bachelor’s degree in computer science or a related field, along with strong skills in scripting and API integrations. This position requires excellent interpersonal communication and problem-solving abilities within a supportive team environment.

Qualifications

• Strong knowledge of scripting and API integrations.
• Proficiency in providing efficient web-portal support.
• Excellent problem-solving skills and attention to detail.

Responsibilities

• Improve system efficiency by consulting with end-users.
• Maintain and improve customer engagement documentation.
• Work with specialists and managers for implementations.
• Escalate support tickets and triage when necessary.
• Collaborate with product teams for new products.
• Join project calls to provide product expertise.

Skills

Scripting knowledge (Python or similar)

Web-portal support proficiency

Interpersonal and communication skills

Problem-solving skills

Agility in learning new products & processes

Project management experience

Education

Bachelor's degree in Computer Science or related field

Job description

Overview

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Strong knowledge of scripting (Python or other object orientated language) and API integrations (RESTful API)
• Proficiency in providing efficient web-portal support.
• Exceptional interpersonal and communication skills, both internally and externally.
• Excellent problem-solving skills and attention to detail
• Agile and ability to learn new products & processes closely
• Project management experience a plus.

Education

• A bachelor\'s degree in computer science, information technology, information systems, computer engineering, or similar.

Responsibilities

• Improving system efficiency by consulting with end-users and providing innovative solutions
• Maintenance and improvement of Customer Engagement technical documentation, including updating existing manuals and guides, as well as creating new documentation to reflect changes or additions to our systems and processes.
• Work with Implementation Specialists and Project Managers for new implementations/existing client change requests.
• Point of escalation for support tickets via a dedicated queue for customer queries relating to workflow tools, and triaging when necessary to other relevant teams within the C&G OU.
• Collaborate with Product teams to ensure the Customer Engagement team has documented processes for any new products, releases, and upgrades.
• Work closely with other internal stakeholders on the fulfilment, support, engineering, and operations teams.
• Joining implementation/project calls to provide product expertise, as required.

About the team

We are looking for a technically proficient and customer-focused Product Consultant to join the Customer Engagement team within the Corporates & Government business unit at Moody’s. The Product Consultant will be responsible for gaining an understanding of the system specifications and capabilities of Moody’s solutions in the KYC, Supply Chain and TPRM space, so that customers experience a top-notch implementation and access to world class ongoing technical assistance. They will work closely with Implementation Specialists and Project Managers on the Customer Engagement team to ensure clients are integrated and implemented as seamlessly as possible with their purchased solution(s).

Equal Employment Opportunity

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.