Product Documentation Specialist

LexisNexis Special Services Inc.; Greater London; On-site; GBP 40,000 - GBP 55,000; Full time

Job summary

A leading risk solutions provider in Greater London is looking for a Product Documentation Specialist. The role entails creating and maintaining high-quality product documentation to support internal teams and customers. Key responsibilities include simplifying complex technical concepts, collaborating with various stakeholders, and managing the product knowledge base. Ideal candidates will have strong communication skills and experience in technical writing. This position offers comprehensive benefits aimed at enhancing well-being and career development.

Benefits

Generous holiday allowance

Health screening

Wellbeing programs

Competitive pension scheme

Travel Season ticket loan

Electric Vehicle Scheme

Maternity and paternity leave

Employee Assistance Programme

Access to learning resources

Qualifications

• Experience in technical writing or product documentation.
• Ability to simplify complex technical concepts.
• Familiarity with documentation tools is a plus.

Responsibilities

• Create user guides and technical documentation.
• Collaborate with internal teams to gather information.
• Maintain updated documentation reflecting product changes.

Skills

Technical writing

Collaboration

Attention to detail

Strong written communication skills

Tools

Confluence

MadCap Flare

Adobe FrameMaker

Job description

.Product Documentation Specialist page is loaded## Product Documentation Specialistlocations: Wales: UK - London (Bishopsgate)time type: Full timeposted on: Posted Todayjob requisition id: R107673**About the Business** LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below,**About the Role** We are looking for a Product Documentation Specialist to join the UKI Product team. In this role, you will create and maintain high‑quality product documentation that supports both internal teams and customers. You will help define documentation standards, improve content delivery, and work closely with cross‑functional partners to ensure information is accurate, accessible, and easy to understand.**Responsibilities*** Create clear, concise documentation such as user guides, API introductions, release notes, and technical explainers.* Work with product managers, engineers, UX, quality assurance, sales, support, and other stakeholders to gather information on product features and updates.* Translate complex technical concepts into content suitable for a range of audiences, including developers, end users, and internal teams.* Maintain and update documentation to reflect product enhancements, changes, and fixes.* Manage and develop the product knowledge base, establishing practical documentation standards and guidelines.* Partner with teams across the organisation to create consistent responses for recurring product questions.**Requirements*** Experience in technical writing, product documentation, or a related field.* Ability to understand and explain complex technical concepts clearly.* Strong written communication skills and attention to detail.* Comfortable collaborating across teams in an agile or fast-paced environment.* Familiarity with documentation or content‑management tools (e.g., Confluence, MadCap Flare, Adobe FrameMaker) is helpful but not required.* Understanding of software development processes is beneficial but not essential.**Why This Role Matters** This position plays a key role in ensuring customers and internal teams have the information they need to use our products confidently and effectively. You will help deliver documentation that improves customer experience and empowers colleagues across the business.**Working for you:**We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:● Generous holiday allowance with the option to buy additional days ● Health screening, eye care vouchers and private medical benefits ● Wellbeing programs ● Access to a competitive contributory pension scheme ● Save As You Earn share option scheme ● Travel Season ticket loan ● Electric Vehicle Scheme ● Optional Dental Insurance ● Maternity, paternity and shared parental leave ● Employee Assistance Programme ● Access to emergency care for both the elderly and children ● RECARES days, giving you time to support the charities and causes that matter to you ● Access to employee resource groups with dedicated time to volunteer ● Access to extensive learning and development resources ● Access to employee discounts scheme via Perks at Work**We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click** **to access benefits specific to your location.**We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-855-833-5120.**Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams** **.**Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.***USA Job Seekers:***.