Product Documentation Specialist

LexisNexis; Greater London; On-site; GBP 35,000 - GBP 55,000; Full time

Job summary

A leading data and analytics company in London is seeking a Product Documentation Specialist to create and maintain high-quality documentation that assists internal teams and customers. You will define documentation standards and improve content delivery while working closely with cross-functional teams. The ideal candidate should have experience in technical writing, strong communication skills, and the ability to explain complex concepts clearly. Attractive benefits, including a generous holiday allowance and health programs, are provided.

Benefits

Generous holiday allowance

Health screening and private medical benefits

Wellbeing programs

Competitive contributory pension scheme

Electric Vehicle Scheme

Employee Assistance Programme

Access to learning and development resources

Qualifications

• Experience in technical writing, product documentation, or a related field.
• Ability to understand and explain complex technical concepts clearly.
• Strong written communication skills and attention to detail.
• Comfortable collaborating across teams in an agile or fast-paced environment.
• Familiarity with documentation or content-management tools is helpful but not required.
• Understanding of software development processes is beneficial but not essential.

Responsibilities

• Create clear, concise documentation such as user guides, API introductions, release notes, and technical explainers.
• Work with product managers, engineers, UX, quality assurance, sales, and support to gather information.
• Translate complex technical concepts into content suitable for various audiences.
• Maintain and update documentation to reflect product changes and fixes.
• Manage and develop the product knowledge base with documentation standards and guidelines.
• Partner with teams to create consistent responses for recurring product questions.

Skills

Technical writing

Complex concept explanation

Written communication

Collaboration

Attention to detail

Documentation tools familiarity

Tools

Confluence

MadCap Flare

Adobe FrameMaker

Job description

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve problems in Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com

About the Role

We are looking for a Product Documentation Specialist to join the UKI Product team. In this role, you will create and maintain high‑quality product documentation that supports both internal teams and customers. You will help define documentation standards, improve content delivery, and work closely with cross‑functional partners to ensure information is accurate, accessible, and easy to understand.

Responsibilities

• Create clear, concise documentation such as user guides, API introductions, release notes, and technical explainers.
• Work with product managers, engineers, UX, quality assurance, sales, support, and other stakeholders to gather information on product features and updates.
• Translate complex technical concepts into content suitable for a range of audiences, including developers, end users, and internal teams.
• Maintain and update documentation to reflect product enhancements, changes, and fixes.
• Manage and develop the product knowledge base, establishing practical documentation standards and guidelines.
• Partner with teams across the organisation to create consistent responses for recurring product questions.

Requirements

• Experience in technical writing, product documentation, or a related field.
• Ability to understand and explain complex technical concepts clearly.
• Strong written communication skills and attention to detail.
• Comfortable collaborating across teams in an agile or fast-paced environment.
• Familiarity with documentation or content‑management tools (e.g., Confluence, MadCap Flare, Adobe FrameMaker) is helpful but not required.
• Understanding of software development processes is beneficial but not essential.

Why This Role Matters

This position plays a key role in ensuring customers and internal teams have the information they need to use our products confidently and effectively. You will help deliver documentation that improves customer experience and empowers colleagues across the business.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

Additional location(s): UK - London (Bishopsgate)

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.