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A global leader in detection technology is seeking a hands-on Technical Support Engineer based primarily at Heathrow. The role involves installing and maintaining advanced detection systems, ensuring optimal performance, and providing customer training and support. Candidates should have recognized engineering qualifications and experience in a customer-facing role, along with the flexibility to travel as needed. The position offers opportunities for professional development and requires strong troubleshooting skills.
Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection systems for ports, borders, military sites, high-threat facilities, and checkpoints. Our solutions help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a wide range of scanning configurations using low-, medium-, and high-energy X-ray technology—or combinations thereof to meet unique security requirements. Our commitment to imaging excellence, innovative design, and uncompromising quality ensures best-in-class performance, reliability, and operator satisfaction.
This is a hands-on, customer-facing position responsible for installing, maintaining, troubleshooting, and repairing complex detection systems. Acting as a technical expert and liaison, you will ensure optimal system performance and customer satisfaction across Rapiscan’s RTT, CT, Checkpoint, BPI, and Trace products in the UK. While primarily based around Heathrow, occasional travel across southern regions and overseas may be required.