Field Service Engineer - Detection Systems (UK/Overseas)

Rapiscan Systems Inc.; Greater London; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

A global leader in detection technology is seeking a hands-on Technical Support Engineer based primarily at Heathrow. The role involves installing and maintaining advanced detection systems, ensuring optimal performance, and providing customer training and support. Candidates should have recognized engineering qualifications and experience in a customer-facing role, along with the flexibility to travel as needed. The position offers opportunities for professional development and requires strong troubleshooting skills.

Qualifications

• Previous experience working in a customer facing environment essential.
• Flexibility to travel, often at short notice.
• Ability to work under extreme time scales and customer pressure.

Responsibilities

• Install, repair, and maintain Rapiscan systems at customer sites.
• Perform routine preventative and breakdown maintenance.
• Provide out-of-hours standby support as part of a team rota.
• Conduct site surveys and advise on technical requirements prior to installations.

Skills

Customer service

Electrical troubleshooting

Mechanical maintenance

Software diagnostics

IT networking knowledge

Education

Recognised engineering qualifications (BTEC, City & Guilds HNC or equivalent)

Tools

Microsoft Office

Job description

A global leader in detection technology is seeking a hands-on Technical Support Engineer based primarily at Heathrow. The role involves installing and maintaining advanced detection systems, ensuring optimal performance, and providing customer training and support. Candidates should have recognized engineering qualifications and experience in a customer-facing role, along with the flexibility to travel as needed. The position offers opportunities for professional development and requires strong troubleshooting skills.