Workspace Community Coordinator

Meanwhile Space; United Kingdom; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A workspace provider is looking for a Workspace Community Coordinator in Weston-Super-Mare. This role involves supporting tenants, managing facilities, and coordinating community events. Responsibilities include tenant onboarding, problem-solving for tenant issues, and data management to ensure smooth operations. Ideal candidates should have excellent communication skills and previous experience in customer-facing roles. The position requires effective organisation and a proactive approach to ensure tenant satisfaction. Interested applicants should send their CV via email.

Qualifications

• Experience in a customer-facing or community-oriented role preferred.
• Proficiency with digital content creation is desirable.
• Ability to manage multiple priorities effectively.

Responsibilities

• Act as the main point of contact for tenants.
• Support community events planning and execution.
• Maintain and update tenant handbook.

Skills

Excellent communication

Customer-focused experience

Organisational skills

Team collaboration

Digital proficiency

Adaptability

Creativity

Tools

Microsoft Office

Salesforce

Job description

4 days/week and onsite in Weston-Super-Mare

Reports to: Senior Workspace Manager

To apply: Send CV to [e-mail]

Purpose of the role

As a Workspace Community Coordinator, you will play a key role in supporting tenants and managing the facilities at our site in Weston-Super-Mare. You’ll help ensure the workspace runs smoothly — from tenant onboarding and community engagement to facilities coordination and event delivery. You’ll be the first point of contact for tenants, so excellent communication, organisation, and problem-solving skills are essential. From time to time you will also support the business to deliver an excellent tenant experience across our portfolio – drawing on your experience and knowledge to help improve and expand our offer.

This role requires you to be on site to fulfil the obligations.

Key Responsibilities

• Community Management and Facilities
• Act as the main point of contact for all tenants, providing responsive and professional support.
• Manage tenant facilities; ensuring the space is well maintained and any issues are resolved quickly and effectively – with particular attention to finding cost effective solutions.
• Build strong relationships with tenants, understanding their needs and helping them maximise our spaces.
• Manage tenant issues promptly and effectively, escalating where necessary.
• Support tenant recruitment by marketing our spaces, managing enquiries, arranging viewings, and following up with prospective tenants.
• Oversee the onboarding process, ensuring new tenants receive a warm welcome, induction, and Health & Safety briefing.
• Maintain and update the tenant handbook.
• Community Events
• Support the Events and Community Manager in coordinating and delivering community events at your site.
• Support the delivery of our business support packages where applicable
• Operations, Finance and Reporting
• Keep all internal systems up to date, ensuring data is accurate and aligned with the projects reporting obligations
• Coordinate with the Facilities team to manage maintenance and facilities reporting and resolution where required
• Work with the Finance team to ensure accurate billing and timely collection of payments.
• Gather information and contribute to project reports, budgets, and evaluations.
• Create and upload digital content to project websites and social media, ensuring listings and information are current.

Note: This list is not exhaustive. You may be required to undertake other tasks aligned with the overall aims and values of Meanwhile Space

Skills and attributes

• Excellent communicator – confident in engaging with a range of people and handling enquiries with care and clarity.
• Customer-focused – previous experience in a customer-facing or community-oriented role; workspace or coworking experience is desirable.
• Organised and proactive – able to manage multiple priorities and take initiative to solve problems.
• Collaborative – a positive team player who enjoys working with colleagues across different types of projects.
• Digitally confident – proficient in Microsoft Office and comfortable updating online systems or CRMs (Salesforce); experience creating digital content is desirable.
• Adaptable and resilient – able to work flexibly across sites, projects and manage change
• Creative and curious – keen to explore new ways of engaging tenants, improving community experience and marketing our work.