People Operations Lead – HR Service Desk

Fxplus; Falmouth; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading employer in Cornwall is seeking a People Operations Specialist to join their People & Culture team. This role involves supervising a team, enhancing operational delivery, and ensuring effective first-line people support. Candidates should have a strong HR background, excellent organizational skills, and knowledge of UK HR practices. The position offers a hybrid work environment, with a commitment of 35 hours per week. It includes competitive benefits such as pension contributions, holiday leave, and salary sacrifice schemes.

Benefits

Employer Pension Contribution up to 12%

28 days + 8 days bank holiday

Annual salary increments

Enhanced Maternity/Paternity Pay

Salary Sacrifice Car Scheme

Life Assurance

Qualifications

• Experience in a complex HR or administrative environment with supervisory responsibilities.
• Knowledge of UK employment legislation and HR best practice.
• Ability to explain complex policies in a clear and approachable way.

Responsibilities

• Supervise a small team and lead day-to-day performance of the People Hub service desk.
• Embed consistent working methods and improve first-line people support delivery.
• Oversee workloads, prioritizing tasks and service levels for timely responses.

Skills

Organisational skills

Excellent communication

Problem-solving skills

Attention to detail

Job description

A leading employer in Cornwall is seeking a People Operations Specialist to join their People & Culture team. This role involves supervising a team, enhancing operational delivery, and ensuring effective first-line people support. Candidates should have a strong HR background, excellent organizational skills, and knowledge of UK HR practices. The position offers a hybrid work environment, with a commitment of 35 hours per week. It includes competitive benefits such as pension contributions, holiday leave, and salary sacrifice schemes.