Highways Liaison Coordinator

Via East Midlands Limited; Bilsthorpe CP; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A transportation services provider is seeking a Highways Liaison Coordinator to join their team in Bilsthorpe, England. The successful candidate will assist with highway management issues, ensuring effective solutions and customer satisfaction. Key skills include strong interpersonal communication, problem-solving abilities, and experience in civil engineering. This role offers a competitive salary, hybrid working options, and career growth opportunities within the company.

Benefits

Competitive salary

Hybrid Working

Employee discounts and benefits

Additional leave

Free onsite parking

Career growth opportunities

Qualifications

• Good interpersonal skills with a high level of personal drive.
• Some experience in a highway or civil engineering related field.
• A high level of competency to deal with difficult customers.
• The ability to investigate issues from all viewpoints.
• A full UK Drivers Licence.

Responsibilities

• Assist with highway management problems, delivering solutions.
• Form constructive relationships with stakeholders.
• Use initiative to overcome hazardous situations on the highway.
• Coordinate and communicate urgent problems to the Emergency Response Team.
• Provide timely responses to customers.

Skills

Interpersonal skills

Problem-solving skills

Customer service skills

Judgment and initiative

Job description

Highways Liaison Coordinator

Via East Midlands are currently seeking a Highways Liaison Coordinator to join our Highways Management team based out of our Head Office in Bilsthorpe, Nottinghamshire.

Who we are?

At Via East Midlands, the value and impact of our work has never been more significant, and we’re excited to share this journey with you! If you’re looking to make a real difference in your local communities while engaging in dynamic design and infrastructure projects, we might just be the perfect fit for you!

As we continue to grow, we’re on the lookout for talented individuals in the Midlands. We believe diversity strengthens our team and enhances the impact we make in Nottinghamshire communities.

We connect people, support communities, and lead innovation—shaping better highways services through transformation, communication, and collaboration.

Your ideas, Your community, Your impact.

What you’ll do:

• To assist with highway management problems delivering solutions, ensuring that costs are controlled, income is maximised, customer satisfaction is achieved and the KPI’s for the business are met.
• Form constructive and collaborative relationships with internal and external stakeholders, encourage partnership working and promote Via and its highways services.
• To use initiative and judgement to overcome problems, including emergencies, where often there are no set procedures to follow to overcome potentially dangerous and hazardous situations on the highway.
• Taking of calls, co-ordinating and communicating urgent problems and issues on the Highway to Via’s Emergency Response Team.
• Provide timely and informative responses in person or by other means of communication to both internal and external customers.
• Contribute to the development and control of an effective programme of scheme delivery within the allocated geographical area.

What we’re seeking:

• Good interpersonal skills with a high level of personal drive. Acts as an advocate for change, projecting confidence about the future and building energy within the team.
• Some experience in a highway or civil engineering related field, or evidence of strong transferable skills.
• A high level of competency to deal with difficult customers on the telephone or face to face.
• The ability to investigate issues from all viewpoints to achieve positive outcomes.
• A full UK Drivers Licence

What can we offer?

• Competitive salary
• Hybrid Working
• Employee discounts and benefits
• Additional leave
• Free onsite parking
• Career growth opportunities within the company.

Ready to join us and make a positive impact? Apply now!