Senior Business Analyst NEW Croydon Posted today £ Competitive Croydon Head-Office Permanent co[...]

Superdrug Stores plc; Croydon; Hybrid; GBP 45,000 - GBP 55,000; Full time

Job summary

A major UK retailer in Croydon is looking for an experienced Business Analyst to join their team. In this role, you will mentor junior team members, act as a Business Analyst on vital IT projects, and support business stakeholders in developing business cases. The ideal candidate has 6-8 years of experience in retail transformations and holds relevant certifications. This position offers hybrid working with 2 days remote and competitive salary benefits.

Benefits

33 days holiday

30% discount on products

Company pension matching

Qualifications

• 6-8 years experience as a Business Analyst, especially in retail.
• Experience with large scale business transformation projects.
• Understanding of Retail/Warehouse Management Systems.

Responsibilities

• Mentor internal IT team members using best practices.
• Act as a Business Analyst on critical IT projects.
• Support business stakeholders with business case production.

Skills

Business Analysis

Documentation

Business Process Mapping

Analytical Skills

Communication Skills

Education

BCS Business Analysis Certification

A level or equivalent

Tools

MS Office

Job description

🌟Join Superdrug Head Office- Make a Real Difference Every Day!🌟

📍Location: East Croydon
🕒Hours: 37.5 | 9:00am – 5:30pm - Hybrid working available, 2 days remote, 3 days in office
💷Salary: Competitive

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Job Purpose

To work with the IT team and the wider business to identify, develop and implement improvements to complex technical systems and business processes. This will mean building a strong understanding of the business and forging productive working relationships with key stakeholders. You will then need to analyse the information you have gathered and use this to propose solutions, supporting your propositions with functional and systems design specifications. In addition, you will be involved throughout the development, delivery and testing phases, so will be able to influence the outcome of projects.

Mentor junior team members.

Key Accountabilities

• Mentor internal IT team members using best practices.
• Support business stakeholders with early business case production including business, technical and financial feasibility assessment.
• Coach the business around how to articulate their business requirements and associated business benefits.
• Act as a Business Analyst on critical IT projects, completing typical BA tasks including:
• Understanding and documenting business processes and workflows and their relationships to current and future software solutions.
• Identifying, documenting and validating integration and data requirements across systems to ensure end‑to‑end solution coherence.
• Partnering with business users to fully surface their requirements; conducting interviews with key project stakeholders, documenting and presenting the results.
• Assisting business users, project managers and IT leadership in optimising the scope, benefits and risks of proposed projects; helping manage expectations of users and management.
• Analysing the impact of change requests.
• Supporting traceability from requirements through to QA; assisting in the definition of test plans and testing strategies and in the creation of test cases.
• Assisting in the definition of rollout, training and user support plans.
• Creating and/or reviewing manuals, procedures, and related user documentation; ensuring documentation is targeted to the appropriate audience.
• Presenting concepts in a concise and focused manner, including narrative, process diagrams, role and accountability diagrams and business-focused story boards.

Special Requirements

• 6-8 years experience working as a Business Analyst.
• Experience in large scale business transformation projects, with structured Business Analysis methodologies for multi‑million pound projects.
• Experience working and implementing projects in a Retail‑based environment.
• Understanding of Retail / Warehouse Management Systems and Processes.
• Flexibility to travel.

Position in Organisation

Reports to Business Systems Analysis Manager & RPA Product Manager.

Customer Contacts

Internal: Business project managers, Project sponsors and stakeholders, Project team, Other ASW colleagues worldwide.

External: Application suppliers, Software suppliers.

Person Specification

• Experience: Proven Business Analyst experience involved in large scale business transformation projects in a retail environment.
• Qualifications: ‘A’ level or equivalent. Essential: BCS Business Analysis Certification. Desirable: Degree level.

Skills & Knowledge

• Related Business Analyst work experience involved in large scale business transformation projects, and use of structured Business Analysis methodologies for multi‑million pound projects.
• Strong business focused Business Analyst with specific expertise and experience in Business Analysis and Requirements Development and Reporting.
• Experience of translating strategy and concepts into practical, compelling and meaningful documentation.
• Expertise in business process mapping and analysis working with people, process and technology on new solutions.
• Strong analytical, problem solving and negotiation skills.
• Good planning and time management skills.
• IT literate with experience of using MS Office applications.
• Strong written, oral communication and presentation skills.
• Ability to work effectively in changing situations, shifting priorities and simultaneous demands.
• The ability to work within a team to achieve agreed objectives, both as a leader and as a team member.
• Experience of also carrying out Systems Analysis, Data Modelling and/or Service Management assignments.
• Proficient knowledge of structured Business Analysis methodologies and best practice.

Benefits

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays).
• 2 staff discount codes for yourself and a family member or friend.
• 30% discount on Superdrug Own Brand Products both in store and online.
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
• Company pension matching and bonus.
• We offer Stream – a money management app that gives you access to a percentage of your pay as you earn it.
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK.
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes.
• Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support.
• Come and be part of something special!

🔒 For information on how we manage and store your data please go to https://www.superdrug.jobs/privacy-policy/

Application Process

1. Apply online with your CV, highlighting how your skills align with the role.
2. Initial Screening – Our recruitment team will review your application and contact you if it matches our requirements.
3. First Interview – If selected, you will be invited to a competency‑based interview with the line manager via Teams.
4. Second Interview – If further selected, you will attend a face‑to‑face interview at our Head Office. Depending on the role, you may be asked to prepare a presentation or complete a task for technical positions. You will be informed in advance if this is required.
5. Offer & Contract – Upon a successful application, you will receive a job offer and contract outlining the specifics of your role, salary, and benefits. Once accepted, we will initiate the onboarding process to collect all necessary details from you.
6. Onboarding – After completing your onboarding, your line manager will contact you to extend a welcome and address any questions you may have.

Have questions? Check out our FAQ page for more.

We welcome all applicants and are committed to diversity and inclusion. We value different perspectives, experiences and abilities.

Interested? Apply now.