Supply Operations Associate

AnaVation LLC; Greater London; Hybrid; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading cultural experiences company is seeking a detail-oriented Supply Operations Associate in Greater London. This role focuses on the operational support for live events, ensuring accurate inventory management and timely communication with partners. Ideal candidates will have experience in high-volume operational roles, possess excellent organizational skills, and demonstrate strong attention to detail. The position offers a hybrid work environment and a suite of generous benefits including flexible working plans and development budget.

Benefits

Hybrid work environment

Flexible work-from-anywhere

Generous pension match

Complementary tickets

Employee assistance programme

Healthcare cash plan

Parental leave

Professional development budget

Cycle-to-work scheme

Employee referral bonus

Qualifications

• Experience in operations, particularly in a detail-heavy, high-volume environment.
• Strong attention to detail and ability to execute structured tasks.
• Comfortable working with spreadsheets and basic reporting tools.

Responsibilities

• Support event setup and maintenance across internal systems.
• Communicate with venue and supply partners regarding operational changes.
• Assist with post-event reconciliation tasks and discrepancies.

Skills

Experience in live events

Attention to detail

Organizational skills

Written communication skills

Comfort with spreadsheets

Job description

TodayTix Group Overview

TodayTix Group (TTG) is the global e‑commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry‑leading technology. TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue.

About the Role

We’re looking for a detail‑oriented Supply Operations Associate to support the day‑to‑day execution of live events across the UK market. Your primary focus will be on high‑quality operational delivery at scale, supporting event setup, inventory and pricing accuracy, and responding to partner and internal requests with speed and care.

What Success Looks Like

• Accurate Operational Execution: Events and inventory are set up and maintained correctly, following established processes with minimal errors.
• Reliable Partner Support: Venue and supply partners receive timely, clear, and helpful operational responses.
• Consistent Inventory Management: Inventory loads, updates, and pricing changes are completed accurately and on time.
• Effective Escalation: Issues and uncertainties are flagged promptly, with clear context and supporting detail.
• Process Adherence & Growth: Work is completed in a structured, repeatable way, with growing confidence in systems, tools, and workflows.

What You’ll Do

• Event & Inventory Operations
  • Support the setup and maintenance of UK events across internal systems and sales channels.
  • Load and manage ticket inventory with a strong focus on accuracy and completeness.
  • Process event amendments, cancellations, and postponements in coordination with senior team members.
  • Assist with UK access programmes, including rush, lottery, and other initiatives.
• Partner & Internal Support
  • Respond to day‑to‑day operational enquiries from UK venue and supply partners primarily via email and internal tools.
  • Communicate clearly and professionally regarding inventory status, updates, and operational changes.
  • Work closely with senior associates and managers to resolve issues and elevate risks when needed.
• Reporting, Checks & Reconciliation
  • Support the preparation of operational reports and routine checks.
  • Assist with post‑event reconciliation tasks and investigations into discrepancies.
  • Follow audit and quality‑control processes, flagging potential errors or inconsistencies.
• Cross‑Functional Collaboration
  • Coordinate with Merchandising, Partnerships, Venue Partners, and Customer Experience teams to support smooth event launches and sales.
  • Support the rollout of new tools, integrations, and operational processes in the UK market.
  • Follow documented SOPs and contribute feedback to improve workflows and documentation.

We’re Looking for Someone With

• Experience in live events, ticketing, operations, or another detail‑heavy, high‑volume operational environment.
• Interest in the end‑to‑end ticketing lifecycle for live events.
• Strong attention to detail and comfort executing structured, repeatable tasks.
• Clear written communication skills and confidence working via email and internal tools.
• Strong organisational skills and ability to manage multiple tasks and deadlines.
• Comfort working with spreadsheets and basic reporting tools (Excel or similar).
• A proactive, service‑oriented mindset and willingness to ask questions and learn.
• Flexibility to support event schedules, including some weekend coverage.
• An interest in theatre, arts, festivals, or live entertainment more broadly.

Good To Know

TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits, including a hybrid work environment, flexible work‑from‑anywhere, generous pension match, complementary tickets, employee assistance programme, corporate rate Vitality PMI plan, healthcare cash plan, parental leave, employee charity donation matching, professional development budget, cycle‑to‑work scheme, and employee referral bonus.

TodayTix Group is proud to be an equal‑opportunity employer, committed to fostering a workplace that celebrates diversity and inclusion. We welcome candidates of all backgrounds and do not discriminate based on protected characteristics. Reasonable accommodations are provided as required. TTG maintains a zero‑tolerance approach to modern slavery, human trafficking, forced labour, and exploitation, ensuring all operations and supply chains remain free from such practices.

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