Customer Success Manager

everon-group.careers.haileyhr.app - Jobboard; Maidstone; On-site; GBP 80,000 - GBP 100,000; Full time

Job description

Everon Group is the European market leader in digital group living home care solutions, with offices in Maidstone (UK), Norrköping (Sweden) and Turku (Finland). Our team of around 80 employees collaborates to deliver innovative and trusted digital solutions across Europe.

At Everon, we offer a comprehensive product portfolio, from alarm buttons to AI-driven sensor solutions. Our mission is to enhance social and elderly care through technology, empowering care professionals to focus on their clients and improve the quality of life for the elderly.

WE ARE LOOKING FOR A CUSTOMER SUCCESS MANAGER TO JOIN OUR TEAM IN MAIDSTONE, UK

Everon Group supports its customers on their digital transformation journey through a partnership‑driven approach, delivering solutions that meet today’s needs while shaping the connected health, housing, and social care services of tomorrow. Our focus is on flexibility, compliance, and a visionary, data‑driven mindset that leverages insight, and analysis to improve service quality and outcomes.

This role is based at our UK office in Maidstone, and we are looking for someone who can work on‑site regularly, as many of our sales team members are located across the UK.

Your Responsibilities as a Customer Success Manager:

• Manage and maintain strong relationships with an allocated portfolio of existing customers
• Serve as the primary internal point of contact for customer queries, orders, and account administration, coordinating closely with operations, service delivery, finance, and support teams to ensure all customer needs are met.
• Support your sales colleagues with renewals, tenders, pricing, quotations, and account reporting
• Identify opportunities for upselling and cross‑selling TEC solutions and services
• Maintain accurate account records in the CRM and proactively monitor contract performance, service levels, and key milestones.
• Support onboarding of new customers and smooth implementation of services
• Management of Bid/Tender Submissions and activity.
• Handle customer issues professionally, escalating where necessary and ensuring timely resolution

What we are looking for:

• Previous experience in an account management, customer success, or sales support role an advantage.
• Strong customer service and relationship management skills
• Excellent communication skills, both written and verbal
• Highly organised with strong attention to detail
• Comfortable working with CRM systems and Microsoft Office applications
• Ability to manage multiple priorities in a fast‑paced environment
• Experience within healthcare, social care, local authority, or technology sectors is desirable but not essential.
• Knowledge or interest in Technology Enabled Care or digital care solutions and market sector is advantageous but not essential.

Personal Attributes

• Proactive and solution‑focused
• Confident and professional when dealing with customers
• Team‑oriented with the ability to work independently
• Commercially aware with a customer‑first mindset

WHY JOIN EVERON GROUP?

At Everon Group we are at an exciting phase, since the health tech industry in which we operate is rapidly evolving, and we are committed to being an innovative partner for our customers. We aim to deliver cutting‑edge technology and services for our clients, and even greater value and innovation.

Our offering:

• Opportunity to work in a growing and meaningful sector that supports independent living and care outcomes
• Training and development within the TEC market
• Competitive salary and benefits package.

We are an equal opportunities employer and welcome applications from all suitably qualified individuals.

ADDITIONAL INFORMATION

We’re looking forward to your application. Total compensation depends on your skills and experience. We’ll discuss the salary basis during the recruitment process.

In this role, you will report to the Sales and Marketing Director, Mark Smith, based in the UK. If you have any questions about the role, feel free to email Mark at [e-mail] and we’ll be happy to get back to you.

Start Date?

We’re excited to welcome you as soon as possible, but we’re flexible and happy to discuss a start date that works best for you.

Recruitment Process briefly

• Initial discussion: Call with the Sales and Marketing Director, Mark Smith.
• Second discussion: On‑site discussion at the Everon Group’s office in Maidstone.
• Practical task and meeting the team: A short assignment followed by a discussion with the UK Sales team.
• Final decision: We will inform you of the outcome promptly after the final stage.

Please submit your application by Sunday, February 15, 2026. We review applications on an ongoing basis during the application period. We'll contact all applicants by March 6, 2026, at the latest. The goal is to make the hiring decision in March, 2026.

Contact person: Mark Smith

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