Delivery Lead

Dubizzle Limited; Greater London; Hybrid; GBP 70,000 - GBP 90,000; Full time

Job summary

A leading software firm in the UK seeks an experienced Delivery Lead to manage the Upgrades and Application Management Teams. This role involves facilitating communication, identifying bottlenecks, leveraging flow engineering techniques, and guiding teams through a digital transformation. Ideal candidates will have over 10 years of experience in a similar role, strong technical fluency in Cloud and DevOps, and a proven ability to drive organizational change. Excellent communication and analytical skills are essential as the position requires direct influence without formal authority.

Benefits

Private medical care

Flexible working hours

Continuous training

Cycle scheme

Sponsored gym

Life assurance

Qualifications

• 10 years+ experience as a Delivery Lead or Technical Product Manager.
• Experience within a financial software product company.
• Expertise in flow engineering and theory of constraints.

Responsibilities

• Manage delivery for multiple customer upgrades.
• Identify bottlenecks and apply flow engineering techniques.
• Facilitate effective communication across teams.

Skills

Communication

Influencing

Facilitation

Technical Proficiency

Analytical Skills

Education

10+ years in similar role

Tools

Cloud

DevOps

CI/CD

Jira

Job description

Lendscapeis transitioning to a product-aligned operating model,modernising its architecture and engineering practicesandestablishinga cloud platform to enable internal teams tooperateand evolve itsmarket-leadingsecured lending software products for its valued customers in line with business demand.

To support this transformation, we are looking for a talented andexperiencedDelivery Leadto join the organisationina permanentrole.The Delivery Lead will initially work acrosstwoteams:

Upgrades Team- establishedto take ownership of improving upgrade throughput and reliability. This teamoperateswithin significant constraints including a monolithic platform,withextensive customisation, manual processes, and limited DevOps maturity. Their workfrequentlyexposes deeper systemic issues across the wider delivery landscape.

Application Management Team (AMT)- a mature infrastructure team that has evolved andoperatesa robust Hosted Managed Service (HMS) that supports a third of the customer base. The AMT also provide technical consultancy and implementation services toassiston-premises customers to install, integrate and effectively run the software. Under the current operating model, AMTis responsible forall provisioning and deployment activity that touches the HMS — including upgrades, projects, migrations, and BAU change. This centralised gatekeeping creates a natural organisational bottleneck, limiting throughput, slowing delivery, and constraining ability to scale.

The Delivery Lead will help bothteamssurface and understand end-to-end flow,identifybottlenecks andhandoffsand usedata-driven insights to make and measure tactical improvements within the constraints of the current operating model.

The Delivery Lead will then use these insights and help the organisation shift-left, working closely withEngineering Teamsand aPlatform Teamwho are evolving a new AWS-based Cloud HMS andenabling afuture operating model based on modern engineering practices, self-service capabilities, paved roads, and clear team boundaries.

There is a strong element of transformation in this role, but transformation informed by doing, based on deep experience of flow engineering,softwareand platform engineering, and always in service of enabling teams to deliver better outcomes with clarity,confidenceand scale.

This is a senior individual-contributor roleoperatingthrough influence, facilitation, and data-driven insight rather than line management.

Key Responsibilities

Upgrades and AMT Delivery Leadership

• Primarily act as Delivery Leadforthe Upgrades Team, managing upgrades for multiple customers.

• Establish in-flight improvement work in Upgrades Team around intake, planning, execution and cycle time measurement and improvement.

• Visualise existing AMT dependencies which are buried in existing ‘Ticket Ops’ model and backlogs.

• Assess and evolve existing processes,establishinglightweight but effective planning, communication, and reporting rhythms for both teams.

• Apply flow engineering techniques to map the end-to-end as-is value streams,identifyingbottlenecks and handoffs, visualising queues, and highlighting structural constraints.(Thiswill initially bewithin the context of UpgradesTeamand AMT dependencies, but the same patterns will apply for implementation projects and migrations).

• Use data-driven insights to drive tactical improvements in throughput,predictabilityand quality.

Platform Shift-Left

• Partner closely with the Platform Team to shape paved roadsandself-service capabilities that enable teams to shift left, reduce friction and cognitiveloadand improve quality and throughput.

• In parallel, work with engineering management and teams to understand the modern engineering practice ‘art-of-the-possible’ including re-architecture, TDD, unit, contract, integration and performance testing, trunk-based development, small batches, and secure-by-design delivery.

• Continuously highlight where organisational structures inhibit flow across the SDLC,engenderinga ‘Platform as Product’ approach in partnership with Engineering, Architecture and Platform leadership.

• Act as a catalyst to helpLendscapeevolve toward a Team Topologies–aligned operating model with clearer team boundaries, reduced handoffs, and a balanced mix of streamaligned (product), platform, enabling and complicated-subsystem team types.

Professional Knowledge/Experience

• 10 years+experience as a Delivery Lead or Technical Product Manager.

• Experienceofworkingwithin a financial software product company.

• Expertisein flow engineering and theory of constraints: bottleneck analysis, cycle-time/throughput measurement, value-stream mapping.

• Strong understanding of Team Topologies and experience of reshaping collaboration models.

• Familiarity with domain-driven design, Wardley Mapping and Architecting for Fast Flow.

• Strong technical fluency with Cloud, DevOps, CI/CD, DORA (DevOps Research and Assessment),DevExand modern engineering practices and tooling.

• Experience in shaping and delivering ‘Platform as a Product’ in a transformationcontext.

• Experience of and helping teams craft and work towards meaningful OKRswith understanding of leading and lagging indicators.

• Demonstrable experience of applyingall ofthe above in manual, slow and highly regulated environments.

Skills

Communication

• Excellent communications skills with the ability tooperateconfidently across engineering, product, platform,operationsandsenior leadership.

• Experience in shaping effective MS Teams communications channels / etiquette.

Influencing

• Ability to influence stakeholders at all levels and find alignment when mental models or worldviews are disjoint.

• Comfortable engaging with customers to clarify priorities and manage expectations.

• Experience driving cultural change in complex environments.

• Natural use of ethos,logosand pathos.

Facilitation&Engagement

• Facilitate effective standups, planning, retrospectives, and chartering sessions thatestablishclarity,intentand shared values.

• Design and lead impactful workshops including discoveries, blameless post-mortems, problem-framingsessionsand flow mapping activities.

• Use structured collaboration tools (e.g., Miro canvases) to strengthen context and bonds with distributed teams.

• Coordinate remote and in-office working to maximise the value of co-location, reduce communication drag and strengthen cross-functional collaboration.

• Celebrate small wins, cultivate transparency through working in the open, andamplify exemplarcapabilitiesvia demos, brownbagsand playbooks.

• Promote psychological safety within their teams.

Visualisation

• Highly developedability to visualise concepts (projects, demand, operating models, flow, user journeys, architecture, story maps, platform capabilities)into ordertobuild shared understanding, help align different stakeholder perspectives,orientand prioritise.

• Optimise Jira boards and dashboards so they reflect real flow, incorporate WIP limits, and reinforce team-agreed processes and definitions of done.

• Help teams build and evolve information radiators that make flow, throughput,stabilityand constraints visible across teams and leadership audiences.

• Create clear,concise,quality documentationas neededusing Microsoft suite.

Delivery Assurance

• Promote authentic agile principles rooted in outcomes,adaptabilityand learning(not cargo-cult rituals).

• Respect and align with core project management disciplines (cost, scope, risk management),interfacing effectively intotraditional customer side governance models.

• Support high-quality backlog practices: meaningful story elaboration, logical slicing, and use story maps (in this case to visualise the SDLC journey and targeted platform and engineering improvements).
• Foster an outcomes-over-outputs mindset, ensuring that delivery, flowimprovementsand engineering changesremainaligned to business and customer value.

Analytical

• Strong problem-solving capability;able to analyse complex workflows and data,turning insight into action.

• Applysystemsthinking tosee beyond individual tasks to the wider delivery ecosystem and organisational constraints.

• Ability to quickly filter Jira ticket data,modeland pivot inExcel toidentifypatterns and economies of scale.

• Ability to think 80/20 and balance customer service with product company scalability and sustainability.

• Effective and safe use of AI tooling to support the above.

Technical

• As covered inthe abovesections, the role requires technicalproficiencyin Cloud, DevOps, automation, CI/CD, and modern software engineering practices.An ex-engineeringbackground would beadvantageous.

• Advanced Jira configuration and workflow simplification skills.

Behaviours

• Initiative: Proactivelyidentifiesopportunities for improvement andtakes actionwith minimal oversight.

• Accountability: Owns outcomes end-to-end andmaintainsa focus on value,qualityand flow.

• Adaptability: Thrives in a changing environment and adjusts approach as the organisation evolves.

• Resilience: Ability to work sustainably, to react well to set-backs and learn from them.

• Servant Leadership: Low-ego, facilitative, collaborative approach focused on enabling teams to succeed.

• Continuous Learning: Favours learning over knowing all the answers. Actively develops knowledge across engineering,deliveryand platform domains.

OtherRequirements

• Occasional travel to collaborate with teams or customers may berequired.

• Out-of-hours support may be necessary during critical upgrades or major incidents (on a planned/rotational basis).

• Must be comfortable working in a hybrid environment (office + remote).

• Private medical care and cash plan
• Flexible working hours
• Continuous training
• Cycle scheme and sponsored gym
• Learning and development
• Wellness and mindfulness perks
• Colleague volunteering
• Life assurance
• Work alongside a team developing and delivering innovative technology that creates huge value for a variety of local and international clients

Our culture

We are very proud of our culture and our way of working. Below are our shared values and behaviours that make up our work environment and our day-to-day experience at Lendscape.

Achieve great things, together:We are supportive and empathetic, always available to lend a hand when needed.

Go above and beyond for customers:We are customer centric and give 100% to deliver exceptional outcomes. Everyone is willing to go the extra mile to solve the customer’s biggest challenges and help them get ahead.

Embrace every opportunity:We’re inspired by opportunities to sustainably grow ourselves. Lendscape and our customers.

Rise to the challenge:We are self-motivated, empowered with flexibility and autonomy to work in our best way.

What to expect

We appreciate you taking the time to apply to this role with us, and we are committed to making your journey with us as positive as possible. Interviews are a team effort and we’re keen to address any queries you may have and to determine if you equally feel if we are the right choice for your career.

Lendscape is for everyone

Lendscape is passionate about ensuring that we remain a top performing business and a fantastic place to work - a place where everyone is comfortable to work. We’re a business that values equal opportunities for all and we celebrate the unique and diverse backgrounds and experiences of each individual.

We look forward to connecting with you.