Data Center Services Analyst

CloudFlare; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading tech company is seeking an Infrastructure Services Analyst to support data center and infrastructure service delivery. Located in Greater London, this role involves tracking service performance, analyzing delivery risks, and coordinating with cross-functional teams. Candidates should have experience in infrastructure operations, strong analytical skills, and effective communication abilities. Join a diverse and inclusive team committed to innovation in building a better Internet.

Benefits

Diverse and inclusive team

Commitment to learning and development

Qualifications

• Experience supporting infrastructure operations or hardware deployment.
• Familiarity with data center environments or hardware processes.
• Strong analytical skills using spreadsheets or dashboards.

Responsibilities

• Support execution of outsourced data center services.
• Track service delivery related to installation and deployment.
• Identify risks and service gaps, escalating concerns as needed.
• Analyze service performance and deployment trends.

Skills

Infrastructure operations support

Data center service familiarity

Analytical skills

Communication skills

Ownership and accountability

Adaptability in complex settings

Job description

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Locations: London, UK or Lisbon, Portugal or Kuala Lumpur, Malaysia

Role Summary

The Infrastructure Services Analyst is a foundational execution role within Cloudflare’s Integrated Hardware Systems team, supporting the delivery of outsourced data center and infrastructure services that enable global hardware deployments at scale. This role focuses on day-to-day service execution, delivery tracking, and operational follow-through across Cloudflare’s data center footprint. The analyst works closely with internal cross‑functional partners and external service providers to identify risks, track performance, and ensure services are delivered reliably and consistently.

Role Responsibilities

• Support the execution and oversight of outsourced data center and infrastructure services supporting hardware deployment and lifecycle operations.
• Track service delivery related to rack installation, deployment support, remote hands, and in‑data‑center activities, ensuring work is completed to defined expectations.
• Identify delivery risks, service gaps, and recurring issues, escalating concerns and supporting resolution as needed.
• Analyze service performance, deployment trends, and vendor metrics to support operational insight and reporting.
• Maintain dashboards, trackers, and recurring operational reports used to monitor execution and service health.
• Support service reviews, readiness assessments, and onboarding activities for new sites and deployment waves.
• Serve as an operational liaison between Integrated Hardware Systems, Infrastructure Operations, Engineering, Procurement, and external service vendors to ensure clarity on responsibilities, handoffs, and escalation paths.

Role Requirements (Must‑Have Skills)

• Experience supporting infrastructure operations, data center services, or hardware deployment activities.
• Familiarity with data center environments, rack‑level hardware, or infrastructure build‑out processes.
• Strong analytical skills with experience using spreadsheets, dashboards, or trackers to monitor execution and performance.
• Comfort working with operational metrics, SLAs, and service indicators.
• Clear written and verbal communication skills, with the ability to coordinate across teams and with external vendors.
• Strong sense of ownership, follow‑through, and accountability in execution‑heavy environments.
• Ability to operate effectively in fast‑moving, operationally complex settings.

Nice‑to‑Have Skills

• Experience working with outsourced service providers or vendor‑managed operational models.
• Exposure to large‑scale infrastructure deployments or global data center operations.
• Familiarity with service reviews, vendor evaluations, or commercial performance tracking.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo : Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers at no cost.

Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states.

1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy‑centric public DNS resolver. This is available publicly for everyone to use – it’s the first consumer‑focused service Cloudflare has ever released. Here’s the deal – we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e‑mail at [e-mail] or via mail at 101 Townsend St. San Francisco, CA 94107.