Reservations Specialist

Hand Picked Hotels Ltd; Yarm; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A luxury hotel group is seeking a Reservation Specialist for their Group Reservation Office in Yarm, North Yorkshire. The role involves providing excellent service for leisure bookings and completing administrative tasks to ensure accurate hotel correspondence. Applicants should have Reservations Sales experience and outstanding communication skills. A competitive hourly wage of £13.82 is offered, along with various benefits including 28 days holiday, free parking, and ongoing career development opportunities.

Benefits

Competitive salary package

Career development opportunities

28 days holiday

Free onsite parking

Colleague assistance program

Qualifications

• Current Reservations Sales experience within a hotel or similar environment.
• Ability to work effectively in a team to achieve sales objectives.
• Self-reliant, with a methodical and organized approach.

Responsibilities

• Provide service for leisure bookings and handle administrative duties.
• Answer incoming calls and emails with proper techniques.
• Assist with weekly reporting by logging enquiries correctly.

Skills

Reservations Sales experience

Strong customer service experience

Excellent communication skills

Organizational skills

Job description

Reservation Specialist – Group Reservation Office – Crathorne Hall Hotel

Location: Crathorne, Yarm, North Yorkshire, TS15 0AR

Salary: £13.82 + excellent staff benefits

Job Type: Full-time | Permanent | 5 days out of 7

Come and join our Team...

We are currently seeking an enthusiastic Reservation Specialist to join our team at our Group Reservation Office in North Yorkshire, part of Hand Picked Hotels. Based in the grounds of Crathorne Hall Hotel. Crathorne Hall offers an exceptional environment to work in, with its Edwardian grandeur and breathtaking views.

What will the role involve?

The role of the Reservations Specialist is to provide a service to both internal & external customers for leisure bookings and fulfil the administrative duties required in taking enquiries and bookings, ensuring hotel correspondence and systems are completed accurately. Having a pro-active approach with potential business leads and ensure that they are communicated to the relevant sales manager. Able to answer all incoming calls and emails to the Reservations desk using the correct telephone techniques and conversation line. Assisting with the weekly reporting, by ensuring that enquiries are logged correctly and feeding back any issues/concerns that arise. Striving to achieve company/departmental /individual objectives and Key Performance Targets as agreed by management.

This is a full-time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business.

What’s in it for you?

• A competitive salary package of £13.82 per hour.
• An opportunity to be part of an exciting and dynamic team that celebrates diversity and inclusion, making lifelong friendships along the way.
• Ongoing investment in your career progression, with access to our in house and external training programmes, including apprenticeships up to level 7, which are all supported by our learning and development team.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Free onsite parking.
• Colleague assistance program to support you with whatever life throws at you.
• Company sickness scheme benefit.
• Company pension scheme.
• Life assurance scheme.
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Discounted stays in our hotels and on food, drink, spa treatments & products. Annual loyalty awards (like afternoon teas and overnight stays).
• Introduction bonus for new colleague recommendations.
• Colleague of the Month awards, which leads to our annual awards ceremony.
• Regular team gatherings and appreciation events.

Are you Hand Picked?

To be considered for this role you will have current Reservations Sales experience within a hotel, conference centre or similar environment, or strong customer service experience. Have experience of working within a team effectively in order to deliver results and achieve sales objectives and conversion rates whilst delivering a high level of service and standards. It is essential you are self‑reliant and are able to act on your own initiative where appropriate. Able to demonstrate a methodical approach and are highly organised and have a systematic approach to your work. You will have excellent communication skills, both written and verbal.

Who we are…

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family‑owned group which has 21 unique luxury country houses and coastal retreats, each hand‑picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands. Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel.

Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the every day.

Hand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the ‘Green Tourism’ accreditation. A Recognition of our progress in reducing energy use and waste, supporting biodiversity, and sourcing responsibly from local and ethical partners.

Apply Today

If this sounds like the challenge you are looking for, take the next step in your career with Hand Picked Hotels and apply now. Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.