Venue Sales & Marketing Manager

Thebnc; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job description

Reporting to: Head of Sales and Marketing

Salary: Up to £45k per annum, plus Quarterly Bonus/Commission scheme worth £15k+

About RSA House

RSA House is the historic home of The RSA, a global charity and community dedicated to creativity for the good of all.

This is not a conventional events venue. It is a living, working cultural institution at the heart of London, where heritage, ideas and contemporary creativity meet every day.

Under the leadership of David Joseph as Chief Executive, The RSA is entering an exciting new chapter, with creativity, culture and community engagement firmly at the centre of its future. RSA House and its commercial events and hospitality business play a vital role in supporting that goal..

The House itself is a unique mix of both world famous historic rooms and modern event spaces. It is a living art gallery, constantly evolving through exhibitions, installations, talks and performances. Alongside our 13 event spaces, RSA House is also home to public facing hospitality and cultural spaces including The Coffee House, Muse our cocktail bar and the RSA Library.

We host a wide range of events, from high profile corporate conferences, brand launches and screenings, to awards dinners, receptions, weddings and private celebrations.

Every event delivered at RSA House directly supports the work of The RSA. Our internal client is The RSA itself, meaning that commercial success and purpose are closely connected. This is a rare opportunity to work in a venue where revenue directly contributes to positive social impact.

Our culture

At RSA House, how we work is as important as what we deliver. Our team culture is built around being Smart, Thoughtful and Kind. We expect our leaders to live those values every day, with clients, colleagues and partners. This role is key to shaping the experience of our team and our clients, and to maintaining a positive, supportive and high performing environment.

Your impact

As Venue Sales & Marketing Manager, you will lead and develop a high performing sales and events team while also managing your own sales pipeline.

The role combines hands on sales delivery, with people leadership and commercial strategy. You will be responsible for driving revenue across corporate, weddings and private events, while ensuring our standards of service remain exceptional.

You will lead a team of five, supporting their development, performance and wellbeing, while at the same time being a strong individual contributor who enjoys selling, building relationships and delivering results.

You will play a central role in shaping how we use our booking system, Tripleseat, working closely with the Head of Sales & Marketing to further automate, improve reporting and strengthen our sales processes.

You will also lead on managing and maximising third party hospitality and venue media partnerships to ensure RSA House maintains strong market visibility and commercial return.

Key responsibilities:

Sales leadership and performance

Manage your own sales pipeline alongside the team, contributing directly to monthly and quarterly revenue targets.

Lead, coach and develop a team of five across sales and events, creating a high performing, engaged and supportive team culture.

Set, manage and review individual and team sales KPIs, conversion performance and pipeline health.

Revenue generation and client experience

Drive new and repeat business across corporate, weddings and private events.

Manage key client and agent relationships.

Deliver engaging show rounds, proposals and commercial negotiations.

Ensure consistent, high quality enquiry handling and client communication across the team.

Represent RSA House at industry events, showcases and networking opportunities.

Systems, processes and commercial improvement

Champion and further develop our CRM system Tripleseat across the team, improving efficiency, automation, reporting and data quality.

Work with the Head of Sales to evolve sales processes, forecasting and performance reporting.

Ensure accurate pipeline management, revenue tracking and data integrity.

Marketing and partnerships

Manage and maximise third party venue and hospitality media partnerships to deliver commercial return.

Ensure third party listings and venue profiles are accurate, compelling and up to date.

Support the sales team to contribute to RSA House social content and professional LinkedIn activity in line with brand standards.

Work with Head of Sales & Marketing to monitor competitor activity and market trends to inform strategy.

Collaboration and internal relationships

Build strong working relationships with internal RSA client and Company of Cooks colleagues

Act as a trusted commercial partner to The RSA as our internal client, ensuring events and commercial activity reflect the values, reputation and ambitions of the organisation.

Administration and delivery

Maintain accurate proposals, contracts, invoicing and deposits.

Respondible for the implementation and execution of the sales cycle from enquiry to confirmation.

Ensure all enquiry and event SOPs are followed across the team

Maintain consistent service standards across the full client journey.

About you

You will be an experienced sales leader from events, venues or hospitality who genuinely enjoys developing people as much as delivering results.

You are smart, thoughtful and kind in how you lead, how you sell and how you show up for your team. You care about being commercially successful, but you are also genuinely interested in the wider mission of The RSA and what it means to work in a venue where every event supports creativity and positive social impact.

You love the energy of a busy events environment. You enjoy showing clients around the House, building relationships face to face and bringing ideas to life in real spaces, not just over email.

You get real satisfaction from seeing a brilliant event come together, from great food and drink, great service and a happy client. You understand how much the guest experience matters and take pride in selling it.

You will be someone who:

• A smart, thoughtful and kind leader who cares about people and how it feels to work in a team.
• Commercially driven and motivated by results but also inspired by The RSA’s mission and the impact that great events can create beyond revenue.
• A natural relationship builder who enjoys meeting clients in person, showing off the House and creating genuine connections.
• A confident sales leader who enjoys closing business, shaping pipelines and turning opportunity into unforgettable events.
• An experienced people manager who enjoys coaching, supporting and developing others, and is comfortable leading performance and accountability.
• Solutions focused, practical and curious about how systems and data can make life easier for teams.
• Passionate about food, drink and hospitality, and proud of delivering outstanding experiences for guests and clients.
• Brings warmth, energy and a positive, inclusive vibe to the office, helping to create a culture where people genuinely enjoy coming to work.
• Most importantly, you will care about how it feels to work here and how it feels to host events here, and you will role model our values of being Smart, Thoughtful and Kind in everything you do.