Client Engagement Manager

Publicis Groupe; City of London; Hybrid; GBP 50,000 - GBP 70,000; Full time

Job summary

A global marketing and advertising firm is looking for a Client Engagement Manager to lead customer interactions and implement digital marketing strategies. The role involves collaborating with internal teams and managing client relationships to drive growth and retention. Candidates should have strong organizational and communication skills, alongside a commercial mindset and a passion for technology. The position offers hybrid working opportunities and a competitive benefits package.

Benefits

Competitive compensation

Great benefits package

Unlimited online training

Workshops with industry specialists

Qualifications

• 3+ years of client services, sales, or agency experience.
• Eagerness to identify business growth opportunities.
• Interest in Adtech, Martech, SaaS.

Responsibilities

• Lead customer interactions as a Manager.
• Assist and collaborate with Client Engagement team.
• Coordinate audience media business throughout Starcom and Publicis.

Skills

Strong organizational skills

Excellent communication skills

Proficiency in digital marketing

Analytical thinking

Commercial mindset

Job description

Overview

How You’ll Make an Impact

The Client Engagement Manager at Epsilon coordinates client interactions and implements modern digital marketing strategies for Publicis brands. You will play a vital role in encouraging the growth, retention, and financial prosperity of Starcom and Publicis through delivering outstanding service and implementing key strategies. The role is highly collaborative, working with Publicis agencies as well as internal cross teams internally plus working alongside your client to deliver the best-in-class objective-based solutions.

What You’ll Achieve

• Lead customer interactions as a Manager, building client relationships within our Audience Media team.
• Your main duties will include assisting and collaborating with our Client Engagement team to provide high-quality solutions and services to our growing clientele at Starcom and Publicis.
• You will be responsible for coordinating audience media business throughout Starcom and Publicis by developing connections, informing client teams, promoting products, and supporting existing accounts.
• You’ll have ample opportunities for career growth, with access to unlimited online training, workshops with industry specialists, and peer-to-peer learning.
• This role will help you develop skills in Digital MarTech, project management, sales planning, client services, and strategic business planning, positioning you as a key contributor to Epsilon’s success across Publicis and your own professional development.

Who You Are

• What you’ll bring with you:
  • Commercially driven demeanor with an eagerness to identify opportunities for growth and add to business success.
  • Strong organizational skills with an ability to handle time effectively.
  • Excellent communication skills, both verbal and written.
  • Proficiency in digital marketing and a passion for big data and technology.
  • Ability to think analytically and tell data-driven stories.
• Why you might stand out from other talent:
  • 3+ years of client services/sales/agency experience.
  • Interest in Adtech, Martech, SaaS.
  • A consultative approach to problem-solving and strategy development.
  • A drive for continual learning, personal development, and process improvement.
  • Improving and adapting in a fast-evolving industry in Digital Media.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

Additional Information

When You Join Us, We’ll Create Something EPIC Together

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry‑leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day‑to‑day work:

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter

We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career.

We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City.

As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.

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