Digital Product Owner

Automobile Association; Greater London; Hybrid; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading motoring organization is seeking a Digital Product Owner to enhance customer self-service experiences. This hybrid position entails managing a key product area and leading a delivery squad to achieve valuable outcomes. Ideal candidates will have strong product ownership skills, experience in customer-facing digital platforms, and a customer-centered mindset. This role offers 25 days of annual leave, a pension scheme, and further benefits to ensure employee satisfaction and well-being.

Benefits

25 days annual leave plus bank holidays

Worksave pension scheme with up to 7% employer contribution

Free AA breakdown membership

Discounts on AA products

Employee discount scheme

Company funded life assurance

Diverse learning and development opportunities

Employee Assistance Programme with remote GP service

Qualifications

• Proven capability as a Product Owner, owning a backlog and working day-to-day with a delivery squad.
• Strong experience delivering customer-facing digital products or platforms.
• Confidence working independently, making prioritization decisions and balancing multiple demands.

Responsibilities

• Own and manage a digital self-service product area across customer-facing channels.
• Lead and prioritize the product backlog, translating needs into clear outcomes.
• Monitor performance and drive continuous improvement.

Skills

Product ownership

Customer-centered mindset

Agile methodologies

Stakeholder management

Job description

Location: London (hybrid working 3 office days per week)

Employment Type: Permanent, full time

Think the AA is just about roadside assistance? Think again.

For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Digital Product Owner means you'll play a crucial role in our success and be part of this exciting motoring journey.

Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.

This is the job

We’re looking for a confident and commercially minded Product Owner to help shape and evolve customer self-service experiences across our digital channels. You’ll take ownership of a key product area, working closely with a dedicated delivery squad and a wide range of stakeholders to deliver meaningful outcomes for customers and the business.

You’ll have the opportunity to work on enterprise-scale digital services that make a real difference to customers, with the autonomy to own your space and the support of a collaborative product community. We value diverse perspectives and are committed to creating an inclusive environment where everyone can do their best work.

This role suits someone who enjoys autonomy, thrives in an agile environment, and is motivated by improving customer journeys through smart, well‑prioritised digital solutions.

What will I be doing?

• Own and manage a digital self‑service product area across customer‑facing channels, including app and web
• Lead and prioritise the product backlog, translating customer and business needs into clear, valuable outcomes
• Act as the subject‑matter expert for your product area, providing direction and clarity to your delivery squad
• Collaborate with stakeholders across Digital, Technology and the wider business to shape roadmaps and priorities
• Monitor performance using agreed measures, using insight to drive continuous improvement
• Support delivery through agile ceremonies, testing, and go‑live readiness

What do I need?

• Proven capability as a Product Owner, owning a backlog and working day‑to‑day with a delivery squad
• Strong experience delivering customer‑facing digital products or platforms
• Confidence working independently, making prioritisation decisions and balancing multiple demands
• A customer‑centred mindset, with a track record of reducing friction and improving self‑service journeys
• Clear communication and stakeholder‑management skills, with the ability to influence and build trust
• Comfort working in agile environments, using product and backlog management tools

Bonus points if you have:

• Experience with identity and access management or secure login journeys
• A technical background or strong technical understanding, enabling effective collaboration with engineers

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.