First Response Restoration Technician

Trinity Claims; Tonbridge; On-site; GBP 40,000 - GBP 60,000; Full time

Job description

Technicians Wanted - All Levels (Trainee To Experienced)

Salary: £25,500 - £30,000 DOE

About Us

Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.

Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.

Useful Links

Trustpilot ¦ Glassdoor

About The Role

We’re looking for motivated and reliable people to join our First Response team as Technicians. Whether you’re just starting out or already experienced, we’d love to hear from you.

This role is home-based, meaning you’ll start from your own address. You will be provided with a company van for exclusive work use, and you’ll be required to travel across your local area and, at times, across the UK.

In this role, you’ll help people whose homes or businesses have been affected by leaks, floods, fires, or other accidental damage. You’ll work in a hands‑on environment, supported by a friendly and experienced team. Full training is provided for those joining at trainee level.

Key Responsibilities

• Assisting with cleaning, drying, and sanitising tasks following water or fire damage.
• Helping to monitor and install drying equipment on-site.
• Participating in assessments and reporting, ensuring that all necessary documents, photographs, and communications are accurately recorded.
• Working closely with our First Response Technicians and Team Leaders to ensure timely and high-quality service delivery.
• Maintaining health and safety standards at all times.
• Providing excellent customer service to policyholders and other relevant parties.
• Travel to jobs across your local area and occasionally further afield in the UK.

Key Requirements

We’re open to applicants of all experience levels. You may be a complete beginner or someone with existing restoration, construction, maintenance, or insurance knowledge.

Ideally, You Will Have

• Clear and confident communication skills.
• A passion for delivering outstanding customer service.
• The ability to work effectively within a team and under pressure.
• Basic computer knowledge.
• A full, clean driving license with no more than 3 points.
• Previous experience in damage restoration (preferable but not essential).
• Familiarity with the insurance claims process (desirable but not essential).

In Return, We Can Offer You

Basic Salary of £25,500 - £30,000 (DOE), as well as market leading benefits.

• 25 days Annual leave plus statutory holidays
• Discretionary performance related bonus
• A company van provided for work use

Just Some Of The Great Benefits We Offer

• Life insurance cover
• Enhanced company pension scheme
• Employee of the month & employee of the year awards
• Refer a Friend scheme
• An extra day’s holiday for your birthday
• Paid volunteering/charity day a year

If you're proactive, customer-focused, and thrive in a fast-paced environment, apply today to join our dynamic team!

Application deadline: this position will remain open until we have found the right person for the job. We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.