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Interim Global Customer Service & Logistics Lead, 9-12m
Biocatalysts Ltd
Cardiff
On-site
GBP 40,000 - GBP 60,000
Full time
Today
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Job summary
A global leader in specialty enzymes based in Cardiff is looking for a Customer Service and Logistics Manager for a 9-12 month maternity cover. The role involves overseeing the order to ship processes across multiple sites and ensuring excellent customer experience. Responsibilities include leading a team, managing customer complaints, and developing strategies for supply chain efficiency. Ideal for candidates with experience in logistics and a proven track record in customer service management.
Qualifications
- Experience in customer service and logistics processes.
- Strong leadership skills for managing a diverse team across different locations.
- Ability to drive continuous improvement in operational processes.
Responsibilities
- Develop and implement Customer Service and Logistics processes.
- Oversee the order to ship process to ensure on-time delivery.
- Manage and report on the open order book to meet business plans.
Job description
A global leader in specialty enzymes based in Cardiff is looking for a Customer Service and Logistics Manager for a 9-12 month maternity cover. The role involves overseeing the order to ship processes across multiple sites and ensuring excellent customer experience. Responsibilities include leading a team, managing customer complaints, and developing strategies for supply chain efficiency. Ideal for candidates with experience in logistics and a proven track record in customer service management.
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