Global CX Leader: Customer Experience & Growth

Maersk Growth; United Kingdom; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A global logistics leader is seeking an experienced Customer Experience Manager to enhance its Contract Logistics capabilities. This role involves leading cross-functional teams, ensuring customer satisfaction, and driving growth through innovative solutions. The ideal candidate will possess a strong background in supply chain and exceptional leadership skills, making impactful relationships crucial. Join a diverse team dedicated to excellence and sustainability in delivering top-notch customer experiences.

Benefits

Diversity and inclusion initiatives

Career development opportunities

Innovative work environment

Qualifications

• Ability to lead large teams with diverse customer portfolios.
• Broad knowledge of supply chain strategy and execution in global business.
• Expertise in balancing customer goals with business priorities.

Responsibilities

• Deliver an integrated customer experience across all products.
• Lead and coach CX team leaders for effective development.
• Monitor customer satisfaction and drive growth in local accounts.

Skills

Leadership

Customer experience management

Supply chain management

Relationship building

Coaching

Job description

A global logistics leader is seeking an experienced Customer Experience Manager to enhance its Contract Logistics capabilities. This role involves leading cross-functional teams, ensuring customer satisfaction, and driving growth through innovative solutions. The ideal candidate will possess a strong background in supply chain and exceptional leadership skills, making impactful relationships crucial. Join a diverse team dedicated to excellence and sustainability in delivering top-notch customer experiences.