General Manager Operations

Wilde W A Co; Manchester; On-site; GBP 50,000 - GBP 70,000; Full time

Job summary

A prominent Aparthotel operator is seeking a General Manager for their location in Manchester City Centre. The successful candidate will oversee all hotel operations, ensure profitability, and lead a diverse team. Responsibilities include driving revenues, monitoring guest satisfaction, and fostering community engagement. Candidates should have at least 3 years of leadership experience in a similar environment, a strong understanding of strategic business management, and organizational skills. This role offers numerous benefits including paid family leave and an employee assistance program.

Benefits

Paid family leave (>1 year of service)

Bonus scheme based on performance

Discounted overnight stays

Refer and earn scheme

Cycle to work scheme

Education Support

Two paid volunteer days annually

Qualifications

• Proven leadership experience and 3+ years in a similar role.
• Experience in lifestyle hotels or aparthotels is essential.
• Ability to adapt and make decisions under pressure.

Responsibilities

• Oversee hotel operations and profitability.
• Support heads of departments to run the property effectively.
• Evaluate team performance and provide constructive feedback.
• Ensure compliance with health and safety legislation.

Skills

Leadership experience

Strategic revenue management

F&B experience

Ability to inspire and lead

Organizational skills

Adaptability under pressure

Education

Bachelor's degree in Hospitality Management

Job description

Overview

Wilde is a thriving and rapidly expanding Aparthotel operator, making waves across the heart of European cities like London, Berlin, Edinburgh, and soon to be Amsterdam, Lisbon, Vienna and many more.

At Wilde, we're not just another Aparthotel brand, we're a diverse and inclusive team that encourages you to bring your unique self to work. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde. If you're a leader who's as passionate about making guests smile as we are, and if you have a warm, human touch, and a passion for hospitality, we'd love to hear from you.

We are currently seeking an experienced and commercially focused General Manager for our 256 key Wilde Aparthotel in Manchester City Centre. As the General Manager, you will be responsible for the overall operation of the hotel, along with full accountability for the property's profitability line, and you will collaborate very closely with our commercial and revenue teams and will play a pivotal role in helping us achieve our business goals.

Benefits

• Paid family leave(>1 year of service)

• Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals

• Discounted rates for overnight stays for you, and your family and friends

• Refer and earn scheme - earn up to £/€550

• Cycle to work scheme- to support a healthy lifestyle and our planet

• Education Support to help you foster new skills

• Volunteer days: 2 paid volunteer days per year

• EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)

• As a General Manager, you will be automatically enrolled into our leadership program: Elevate - designed to harness your skills and make you an even better values driven and commercially astute leader.

What you can do for us

• Support all HODs in all aspects of running the property, including front office, housekeeping, F&B, maintenance, sales and revenue

• Ensure that all departments operate within the brand SOPs, monitoring and taking action to any feedback within a timely manner

• Regularly evaluate individual and team performance against their goals to drive a high performance culture. Offer constructive feedback through on-the-job training, performance appraisals, one-on-one discussions, and team meetings.

• Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints and communicate to the EOD any shortcomings as soon as possible

• Ensure the hotel complies with all legislation and Staycity Group requirements regarding H&S and any other statutory regulations

• Enhance the team's skills and knowledge by delivering department-specific training plans that align with our strategic goals

• Cultivate collaborative relationships with other departments, fostering effective communication and teamwork across the organization.

• Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from guests after, and during their stay and resolve any guest disputes and complaints in a professional manner and within guidelines issued

• Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission.

What we would love you to have

• Proven leadership experience and 3+ years in a similar level role, along with significant experience within a lifestyle hotel or aparthotel, combined with F&B experience is essential

• Demonstrated success in driving revenues through the strategic management of commercial initiatives

• Humble and approachable, fostering a positive and inclusive work environment

• Forward-thinking and innovative, always looking for opportunities to improve operations

• Self-motivated and able to inspire and lead the team effectively

• Energetic, flexible, and adaptable to changing circumstances

• Possesses a keen eye for detail and is highly organized

• Ability to adapt effectively and make decisions under pressure

• Proficiency in engaging in strategic business discussions at a higher level

• Demonstrable ability to motivate, appraise, support and challenge the team to deliver world-class results on every aspect of the business

• Experience in providing training, guidance, and support to all teams, actively participating in day-to-day department activities and driving the culture of the team

• A bachelor's degree in Hospitality Management or a related field is preferred

What you can do for us"