Emergency Response Officer

British Red Cross incorporated; Bristol; Hybrid; GBP 28,000; Full time

Job summary

A leading charity in emergency response is looking for an Emergency Response Officer in Warmley, Bristol. This hybrid role involves managing and supporting volunteers to ensure efficient crisis responses and working with external organizations. The ideal candidate will hold experience in volunteer management and service delivery while being ready to engage with the community. Benefits include flexible working, generous leave, and a pension scheme. Applications close at 23.59 on 25th February 2026.

Benefits

Flexible working options

36 days annual leave

Pension scheme

Career and learning opportunities

Employee benefits platform

Wellbeing Support

Cycle2Work scheme

Qualifications

• Experience managing volunteers and guiding others.
• Ability to deliver high-quality services, handling complex situations.
• Knowledge of health and safety practices.

Responsibilities

• Manage and support volunteers during emergency responses.
• Ensure effective crisis response.
• Engage with external organisations for emergency planning.

Skills

Experience managing volunteers

High-quality service delivery

Knowledge of health and safety

Strong IT proficiency

Data interpretation

Willingness to work evenings/weekends

Tools

Microsoft Office

Job description

Emergency Response Officer

Location: Warmley, Bristol (Hybrid)

Salary: £27,041 per annum

Hours: 35 per week

Contract: Permanent

Additional Requirement: Applicants must have a full licence (2 years) and access to a vehicle.

Are you ready to lead volunteers and make a real impact when crisis strikes?

Do you thrive in fast‑paced environments and want to make a difference in your community? As an Emergency Response Officer, you’ll be at the heart of our crisis response efforts – coordinating volunteers, supporting vulnerable people, and working with partners to deliver life‑changing support. Could you be the calm in the chaos? Are you ready to lead with compassion and courage when it matters most?

What a day looks like

• Managing and supporting volunteers in emergency responses.
• Ensuring effective and efficient responses to crisis and emergency situations.
• Developing the emergency planning role, engaging with external organisations.
• Building and maintaining strong relationships with external organisations, like local authorities and fire and rescue services.

Qualifications

• Experience managing volunteers, with the ability to guide and influence others.
• Experience delivering high‑quality services to the public, handling complex and changing situations.
• Knowledge of relevant health and safety practices and emergency response legislation.
• Strong IT proficiency, particularly with Microsoft Office programs.
• Experience creating and monitoring data, interpreting management information, and user feedback.
• Willingness to work occasional evenings and/or weekends.

In this truly rewarding role, you will be part of a 24‑hour on‑call rota as potential emergency response duties can arise any time. You’ll need to be easily accessible to the location to attend work meetings and face‑to‑face events on a regular basis. To be considered for this role, candidates must live within a reasonable commuting distance of our Warmley office. This includes: Bristol, Somerset (near our Taunton office) or Gloucestershire (within approximately 30‑45 minutes drive of Warmley).

Interested? The closing date for applications is 23.59 on Wednesday 25th February 2026. Interviews commencing shortly after this date.

Benefits

• Flexible working Remote working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK‑based roles. During your application, you'll have the option to apply under the scheme. At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders.