Customer Service Advisor

Sefton; England; On-site; GBP 40,000 - GBP 60,000; Full time

Job description

• Employer: Sefton Metropolitan Borough Council
• Location: Sefton Metropolitan Borough Council, One Stop Shop, Bootle
• Contract: Permanent
• Working Pattern: Full Time
• Hours: 36 hours per week.
• DBS Check: Yes
• Closing Date: 22/02/2026 at 23:59
• Reference: CorpSC/26/330673

An opportunity has become available in Customer Services. We are seeking to recruit a Customer Service Advisor to work from our Bootle One Stop Shop – the post will be strictly office-based.

The successful candidate will predominately work from our Bootle office, however there will be occasions when they will be required to work in our Southport One Stop Shop which is based in The Atkinson.

This role will primarily be responsible for:

• Offering face-to-face advice for a wide range of Council services
• Providing customers with a high-quality customer service experience
• Assisting with Council Tax, Blue Badge, Parking and Benefit enquiries
• Ensuring all documents submitted by customers are thoroughly checked and scanned.
• Updating various core databases and ensuring all aspects of General Data Protection Regulations are maintained.

While working in Bootle One Stop Shop, most of the enquiries handled will be by drop-in arrangements, however it will be via an appointment when required to work in Southport.

If your application is successful interviews will take place at Bootle One Stop Shop, week commencing 2 nd March 2026, with a proposed start date of early April.

Please note we reserve the right to close this vacancy early if we receive a high volume of applicants

EQUAL OPPORTUNITIES

Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us, our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybody’s identity, where individual differences are strengths and where everyone can thrive and maximise their potential.We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion.

We are an Equal Opportunities Employer; all candidates will receive equal treatment. Our decision to appoint will be based upon whether an individual’s skills, experience, qualifications, and abilities make them the most suitable candidate for the role.

Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.

If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role.

Consider registering for Sefton@work

If you’re an unemployed Sefton resident, register with our Sefton@Work service for free support to help you into employment. You may be eligible for extra assistance such as funding for travel, work clothing, or vouchers to make starting your new job easier. Call Sefton@Work on0151 934 2610 or visitseftonatwork.net to find out more and get started today!

How to apply

Please apply online via the link provided.

Please note, we do not accept CV’s (unless specified on the advert).

Please fully complete the online application form.