Guest Services Associate

The Celtic Manor Resort; Milford Haven; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A luxury hotel in Wales is seeking a Guest Services Associate for night shifts. The successful candidate will be friendly and professional, providing exceptional guest service and support. Responsibilities include welcoming guests, ensuring high standards of service, and maintaining an extensive knowledge of hotel offerings. This full-time position offers £12.48 per hour plus benefits and requires a calm, efficient approach to multitasking. Ideal for someone passionate about delivering exceptional guest experiences.

Benefits

Free parking while on duty

Lifestyle and retail discounts

In-house training course

Qualifications

• Exceptional levels of guest service required.
• Extensive knowledge of hotel services necessary.
• Ability to interact positively with guests.

Responsibilities

• Ensure guests receive a warm welcome.
• Maintain high service standards throughout guest stays.
• Interact and assist guests with their needs.

Skills

Customer service

Multi-tasking

Positive attitude

Job description

JOBTITLE – GuestServices Associate - Nights

DEPARTMENT – FrontOffice - Tŷ Milford Waterfront

RATE OF PAY – £12.48 per hour plus fantastic benefits!

CONTRACT TYPE – FullTime – Permanent

HOURS OF WORK – 37.5 hours per week

SHIFT DETAILS – 5 nights out of 7

OVERVIEW

Can you deliver a truly memorable first impression?

WHATARE WE LOOKING FOR …

We are looking to recruit a Guest Services Associate to join our exceptional Front Office Team at Tŷ Milford Waterfront. Your calm, efficient, friendly and professional personality will shine through to every guest along with your passion for delivering exceptional levels of guest service.

Multi‑tasking will be second to none whilst maintaining a positive attitude at all times.

WHAT YOU’LL DO …

As a Guest Services Associate you will ensure guests are given a warm and friendly welcome to the hotel and roomed according to department standards. Your aim is to interact with guests, embrace our latest technology, and ensure a consistent level of service is offered at all times from the point of arrival, through to the time of departure.

Guest Services Associates are required to have extensive knowledge of the hotel and the services provided by various outlets and to consistently provide a high level of service to all guests and colleagues, ensuring the provision of excellent service throughout the stay.

WHATS IN IT FOR YOU…

As an employee of The CelticCollection, you can enjoy a range of incredible perks, from free parking whilst on duty, lifestyle and retail discounts for you and your family just to name a few.

Our career development opportunities are as unique as you are, we pride ourselves in being part of your journey every step of the way, starting on your first day where you could start your personalised pathway in‑house training course. We are sure you won’t be disappointed!

RECRUITMENT INFO

In the event we receive a high number of applications, we reserve the right to close this campaign early.

In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

The Celtic Manor Resort is an equal opportunity employer and would welcome interest from applicants of all ages.