IT Support Analyst

Eucalyptus; Greater London; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

A digital healthcare company is seeking an IT Support Analyst in the EMEA region to manage IT support, user onboarding/offboarding, and vendor management. The role involves troubleshooting, configuring systems, and running IT projects. With a strong emphasis on exceptional customer service, the ideal candidate will have over 3 years of experience and a passion for automating processes. Join a team that aims to support 1 million patients globally, building a preventive healthcare ecosystem.

Qualifications

• 3+ years of experience in an IT support or systems administrator role.
• Exceptional customer service and communication skills.
• Experience troubleshooting desktop hardware (Mac and Windows).
• Experience managing cloud-native collaboration and access management tools.

Responsibilities

• Provide IT support for employees in the EMEA region.
• Manage IT onboarding and offboarding processes.
• Support AV & video conferencing systems.
• Run IT projects to enhance quality and reliability.

Skills

3+ years in IT support or systems administration

Exceptional customer service and communication

Experience with cloud-native tools like Okta and Google Workspace

Troubleshooting desktop hardware and software

Managing end user device security using MDM tools

Passion for process automation

Experience in distributed teams

Systems thinking

Cross-functional collaboration

Creative problem solving

Continuous learner

Tools

Okta

Google Workspace

Notion

Zoom

Slack

Kandji

Intune

Crowdstrike

Job description

The IT Support Analyst will own IT support for Eucalyptus in the EMEA region. You will be the go-to person for technical issues, managing our IT systems and corporate applications, running user onboarding and offboarding, managing vendors and running IT projects. This role sits under our Trust Team (IT, Infrastructure and Cybersecurity) and reports to our Head of Security and Infrastructure.

Key Responsibilities:

• Be the face of IT for employees in the EMEA region. Provide white glove IT support for our employees in the UK, Germany and South Africa.
• Provide seamless onboarding and offboarding for joiners/leavers. Run IT inductions, setup devices and manage access so that employees have a great day 1 IT experience. Coordinate deprovisioning and timely asset retrieval for employee departures.
• Manage secure system configurations. Configure end user devices, systems and applications to ensure a secure baseline.
• Maintain our IT asset inventory. Manage hardware inventory, secure disposal compliance and forecasting of IT asset requirements based on headcount estimations.
• Support our AV & video conferencing systems. Support our meeting room video conferencing and provide AV support for internal events.
• Automate manual IT processes. Automate manual tasks using AI and automation tools to improve IT quality of service.
• Own and run IT projects. Run the end-to-end delivery of IT projects to uplift the quality and reliability of our IT tooling and processes in the EMEA region.
• Establish and actively maintain strong relationships across the business, including relationships with teammates in the APAC region.

About you (Who Are We Looking For)

Skills & Experience

As a key member of our IT team, you will have:

• 3+ years of experience working in an IT support or systems administrator role. Experience working in a startup/scaleup environment would be highly regarded.
• Exceptional customer service and communication skills with a focus on delivering a high quality employee experience.
• Experience managing cloud-native collaboration and access management tools such as Okta, Google Workspace, Notion, Zoom and Slack.
• Experience troubleshooting desktop hardware (Mac and Windows), software and audio-visual systems.
• Experience managing configuration and security of end user devices using Mobile Device Management (MDM) and Endpoint Protection tools such as Kandji, Intune and Crowdstrike.
• A passion for automating processes to streamline IT processes and improve quality of service. You enjoy using low-code/no-code automation tools (e.g. Zapier), using APIs and webhooks and integrating SaaS tools.
• Experience working in a distributed team across time zones.
• Systems thinker. You love creating repeatable processes and know how to design systems for scale. You proactively identify inefficiencies and create repeatable ways of working.
• Cross-functional collaborator. You thrive on the opportunity to collaborate with diverse areas of the business and to make technology more accessible to non-technical users.
• Problem-solving orientation. You approach challenges with creativity and persistence. You're comfortable with ambiguity and find solutions when requirements aren't fully defined. You can connect day-to-day work to larger objectives.
• Continuous learner. You're intellectually curious and humble. You actively seek new perspectives, adapt your thinking based on evidence, and embrace the learning curve of building in diverse health domains.

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin ,Software ) across men’s health and well-being, fertility, and skincare.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.