Member Experience & Engagement Ambassador

Portico Corporate Reception Management Ltd; Greater London; On-site; GBP 33,000; Full time

Job summary

A leading corporate reception management firm is seeking a Client Engagement and Membership Ambassador in London. This role requires a strong customer service background and involves welcoming new members, assisting with sign-up processes, and enhancing member experiences. The successful candidate will have excellent organizational skills and thrive in a team environment. Competitive salary of £33,000 with various benefits including training opportunities and a generous holiday allowance.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour personal helpline for employees

Access to discounts and benefits platform

Training and development opportunities

Qualifications

• Proven experience in a customer-facing role, preferably in a membership or hospitality environment.
• Strong organizational and multitasking abilities.
• Proficiency in basic IT and administrative tasks.
• Ability to thrive in a team-oriented environment.
• High levels of professionalism and attention to detail.
• Excellent sales skills and abilities.

Responsibilities

• Welcome new members and their guests, providing comprehensive tours.
• Assist new members with sign-up processes and collecting information.
• Conduct follow-up communications to complete applications.
• Promote membership benefits while escorting guests to specific areas.
• Gather and relay member feedback to improve services.

Skills

Customer-facing experience

Organizational abilities

IT proficiency

Team-oriented

Attention to detail

Sales skills

Job description

A leading corporate reception management firm is seeking a Client Engagement and Membership Ambassador in London. This role requires a strong customer service background and involves welcoming new members, assisting with sign-up processes, and enhancing member experiences. The successful candidate will have excellent organizational skills and thrive in a team environment. Competitive salary of £33,000 with various benefits including training opportunities and a generous holiday allowance.