Owner Experience Assistant

Parkdean Resorts UK Limited; Great Yarmouth; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A leading holiday park organization in Great Yarmouth is seeking a motivated Owner Experience Assistant. In this role, you'll provide exceptional customer service to owners and ensure their needs are met efficiently. The position requires experience in a customer-facing role, preferably in leisure or hospitality, along with strong IT skills. Join a vibrant team and be part of an inclusive culture that values development and well-being.

Benefits

50% discount for personal bookings

30% team member discount on products

Employee Assistance Programme

Training and development opportunities

Qualifications

• Experience within a similar customer facing role, ideally in the leisure or hospitality industry.

Responsibilities

• Providing excellent customer service to our owners.
• Ensure all owner enquiries are answered efficiently.
• Support with owner requests and feedback.
• Keep all administration work up to date.
• Assist in delivering memorable events for owners.

Skills

Customer service

Excellent IT skills

Job description

Cherry Tree, Cherry Tree, Great Yarmouth, Norfolk, United Kingdom

Job Description

Posted Monday 9 February 2026 at 01:00

Are you a people person looking for a career with a little more fun? Then you would make a fantastic Owner Experience Assistant!

Join our team and be the voice of our Owners, ensuring they have an unforgettable experience every time they visit.

What you will be doing...

• Providing excellent customer service to our owners.
• Ensure all owner enquiries, including telephone calls are answered efficiently.
• Support and assist with owner requests and feedback and resolve issues promptly.
• Keeping all administration work up to date.
• Assist in delivering memorable events for owners, such as forums, drop-ins, and social events.

About you

• Experience within a similar customer facing role, ideally within the leisure or hospitality industry.
• Excellent IT skills, as you’ll be working on our systems to keep everything up-to-date and seamless as you engage with owners.

Whatever you do, please don’t filter yourself out! We are often flexible when considering an applicant’s skills and experience for a role. So, don’t be put off if you don’t tick all the boxes.

So, why Parkdean Resorts?

Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the security that comes with being a part of the UK’s largest holiday park organisation, we can offer:

• The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training!
• You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
• A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
• A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
• Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.

We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.

Are we the right fit for you?

At Parkdean Resorts we don’t leave unforgettable moments to chance.

We pitch in, we have fun, and we grow, inspiring each other to make great things happen every, single, day. We’re Parkdean people, and we do everything we can to ensure our guests and owners create amazing memories.

Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.

We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Holly at [e-mail]

Cherry Tree, Cherry Tree, Great Yarmouth, Norfolk, United Kingdom