Holiday Sales Owner and Guest Experience Advisor

Parkdean Resorts UK Limited; New Romney; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading holiday park organization in New Romney is seeking an Owner and Guest Experience Advisor to join their team. This role focuses on ensuring an unforgettable experience for guests and owners, requiring excellent people skills and a positive attitude. The company offers comprehensive training, a range of employee discounts, and a supportive workplace culture. Ideal candidates will be enthusiastic and eager to learn, creating memorable experiences for visitors.

Benefits

50% discount on holidays

30% team member discount on food and drinks

Employee Assistance Programme

Qualifications

• No specific experience required, but must possess a passion for customer service.
• Willingness to learn and adapt in a dynamic environment.

Responsibilities

• Greet owners and guests with a smile.
• Provide information about the park and local attractions.
• Assist with guest requests and feedback.

Skills

People skills

Positive attitude

Communication skills

Job description

Holiday Sales - Owner and Guest Experience Advisor - HS1

Romney Sands, Romney Sands, New Romney, Kent, United Kingdom

Job Description

Posted Thursday 5 February 2026 at 01:00

Are you a people person looking for a career with a little more fun? Then you would make a fantastic Owner and Guest Experience Advisor!

Join our receptionist team and be the face and voice of Parkdean Resorts, ensuring our guests and owners have an unforgettable experience every time.

No experience? No worries! If you’ve got pockets full of passion, positivity and Parkdean team spirit, we’ll teach you all the skills you’ll need to succeed in your new role.

So, why Parkdean Resorts?

Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the security that comes with being a part of the UK’s largest holiday park organisation, we can offer:

• The chance to develop your skills and boost your career across our 66 parks – as one of the best in the biz when it comes to apprenticeships, we’ve got your back when it comes to training!
• You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support- because your wellbeing is our top priority.
• A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
• A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
• Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.

We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.

What you will be doing...

• Greet owners and guests with a smile, ensuring a smooth and friendly check-in experience.
• Provide guests and owners with all the info they need about the park, entertainment, and local attractions, in person or over the phone.
• Support and assist with owner and guest requests and feedback and resolve issues promptly.
• Keep all admin tasks up to date, including bookings, cash reconciliation, arrivals, and filing.
• Assist in delivering memorable events for both owners and guests.

Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.

We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at [e-mail]

Romney Sands, Romney Sands, New Romney, Kent, United Kingdom