Remote Duty Officer: 24/7 Travel Support

Audley Travel Ltd.; Remote; GBP 32,000 - GBP 35,000; Full time

Job summary

A leading travel service provider is seeking a Duty Officer to join their dedicated 24/7 Duty Management team. This fully remote role involves providing real-time client support, ensuring travelers feel safe and supported. Candidates should demonstrate excellent communication skills, a passion for travel, adaptability in fast-paced environments, and familiarity with technology. This position includes a salary of £32,000 to £35,000, health benefits, generous holidays, and more.

Benefits

Health insurance & wellbeing resources

25 days holiday rising to 30

Discounted travel for staff

Gym discounts

Flexible family leave

Qualifications

• Passion for travel and supporting clients in exploring responsibly.
• Ability to communicate clearly and professionally in challenging scenarios.
• Experience with crisis management and real-time problem resolution.

Responsibilities

• Support clients with real-time issue resolution.
• Handle and document all Duty Office interactions.
• Monitor news and report emerging risks.

Skills

Empathy in communication

Adaptability in dynamic situations

Detail-oriented organization

Comfort with technology

Problem-solving under pressure

Tools

Office 365

GDS System (Galileo)

Job description

A leading travel service provider is seeking a Duty Officer to join their dedicated 24/7 Duty Management team. This fully remote role involves providing real-time client support, ensuring travelers feel safe and supported. Candidates should demonstrate excellent communication skills, a passion for travel, adaptability in fast-paced environments, and familiarity with technology. This position includes a salary of £32,000 to £35,000, health benefits, generous holidays, and more.