Hybrid Team Leader: Elevate Client Service & KPIs

IDEX Consulting; Metropolitan Borough of Solihull; Hybrid; GBP 50,000 - GBP 70,000; Full time

Job summary

A leading insurance consultancy in Solihull is seeking a Team Leader to oversee client service teams across three Midlands offices. This hybrid role demands solid commercial insurance knowledge and experience in leading teams within a broking environment. The ideal candidate will drive improvements, measure performance against KPIs, and foster a culture of open communication. If you're ready to lead, build, and improve client service, apply now for this critical position.

Qualifications

• Solid commercial insurance knowledge is essential.
• Real experience of leading teams in a commercial broking/insurance environment is required.
• Must demonstrate strong problem-solving abilities and decision-making skills.

Responsibilities

• Provide strong leadership to regional client service teams.
• Ensure client satisfaction is tracked and measured.
• Monitor team performance and set clear goals.

Skills

Commercial insurance knowledge

Leadership experience in commercial broking

Process and problem-solving skills

Confidence with KPIs

Time management

Education

ACII or working towards it

Tools

Acturis

MS Office

FCA rules

Job description

A leading insurance consultancy in Solihull is seeking a Team Leader to oversee client service teams across three Midlands offices. This hybrid role demands solid commercial insurance knowledge and experience in leading teams within a broking environment. The ideal candidate will drive improvements, measure performance against KPIs, and foster a culture of open communication. If you're ready to lead, build, and improve client service, apply now for this critical position.