Business Support Assistant

Sanctuary Group; Worcester; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A leading support organization in Worcester is seeking a Business Support Assistant to provide essential administrative support for frontline staff. This varied role entails managing requests, communicating with team members, and ensuring high standards across tasks. Ideal candidates will have experience in similar settings and strong communication skills. The position offers numerous benefits including paid holidays, pension contributions, and development opportunities, contributing to a diverse and inclusive work environment.

Benefits

At least 25 days paid holiday, rising to 30 after 5 years

Pension scheme with employer contributions

Variety of online discounts and rewards

Health and well-being plans

Life assurance

Flexible working opportunities

Cycle to Work scheme

Learning and development opportunities

Qualifications

• Experience in a similar role within a supported living or customer service setting is advantageous.
• Willingness to work towards NVQ2 in Business and Administration.
• Good communication and interpersonal skills are essential.

Responsibilities

• Support frontline staff with administrative tasks.
• Manage workload and prioritize administrative requests.
• Communicate effectively with team members to maintain high standards.
• Assist other areas of the team as required.

Skills

Communication skills

Interpersonal skills

Leadership skills

Microsoft Office (Word, Excel, PowerPoint, Outlook)

SAP and internal systems knowledge

Education

NVQ2 in Business and Administration or similar

Job description

Overview

We have an exciting opportunity for a Business Support Assistant to join our team in Sanctuary House in Worcester. If you’re looking for an exciting and varied role where no two days are the same, and you’re passionate about supporting people, we may have your perfect role!

This is an exciting role within Sanctuary Supported Living, which encompasses the full complement of the business support functions. This involves a wide range of tasks from taking minutes, raising purchase orders, managing ad hoc enquiries and requests for administrative support. Your work will directly enable our frontline staff to focus on our customers, while we support them with the administrative work.

Responsibilities

• Various administrative role to enable our frontline staff to focus on our customers
• Managing your own workload and review work being requested from schemes
• Working through tasks in a co-ordinated approach and manner
• Communicating with team members around various regions to ensure standards are maintained to a consistently high level
• Supporting other areas of the team when required

Skills and experience

• Experience of working in a similar role within a supported living or customer service setting would be advantageous
• NVQ2 in Business and Administration or similar, or willing to work towards is desirable
• Knowledge and experience of using SAP and other internal systems is desirable
• Excellent communication, interpersonal, and leadership skills
• A good level of experience and knowledge with Microsoft Office systems including Word, Excel, PowerPoint, and Outlook

Benefits

• At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays)
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

Job Reference: 227317

Please note: If you have lived or worked overseas, you may be required to provide an overseas police check. Any costs incurred for this will be reimbursed once employment has commenced.

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don\'t forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.