Sales Support Coordinator (Office-Based)

Gadjetsupply; Birmingham; On-site; GBP 60,000 - GBP 80,000; Full time

Job description

We are a fast-growing FMCG supplier to the UK convenience retail sector, working closely with a national field sales team and a wide network of retail customers.

We are looking for a friendly, organised, and detail focused person who enjoys speaking to customers and reps, stays on top of follow ups, and takes pride in resolving issues calmly and professionally.

The role

This is a highly organised, telephone-based role coordinating the day to day activity of the field sales team and acting as a key link between reps, customers, and the internal team.

The role requires strong attention to detail, calm problem-solving, and a professional communication style to ensure visits are well scheduled, issues are followed through, and customers receive a consistently high standard of service.

Key responsibilities

• Act as the main point of contact for our field sales reps.
• Schedule and coordinate rep visits, ensuring efficient routing and coverage.
• Monitor daily rep activity and ensure visits and follow ups are completed
• Handle a high volume of incoming and outgoing customer phone calls
• Log customer and rep issues accurately and ensure they are followed through to resolution
• Provide clear notes, updates, and actions so nothing is missed
• Liaise with internal teams to resolve stock, account, or service-related issues
• Support reps with customer queries, visit feedback, and next steps
• Escalate issues when required while maintaining ownership
• Maintain accurate and up to date records across internal systems

Skills & Experiences

• Proven experience in a customer service, sales support, coordination role and working with field sales teams.
• Highly organised with strong attention to detail.
• Calm, professional, and solutions-focused communication style
• Strong problem-solving skills and ability to manage multiple priorities

Job Type: Full-time, Permanent. Location: Oldbury, West Midlands.

Salary: £25,000 – £30,000 per annum, depending on experience.