Client Services Representative

Amicus Law LLP; Bridgwater; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A legal services firm located in Bridgwater is seeking a Client Services Representative to provide exceptional service to clients and ensure office readiness. This part-time role involves greeting visitors, managing meeting rooms, handling phone inquiries, and maintaining client records. The ideal candidate will possess excellent IT skills and ideally have experience in a similar position. The role operates Monday to Wednesday from 8.45am to 5.15pm, offering a competitive salary.

Qualifications

• Recent experience in a similar role is ideal.

Responsibilities

• Ensure office readiness each day for business.
• Manage meeting rooms and greet clients warmly.
• Handle incoming calls and manage basic inquiries.
• Maintain accurate records of client preferences.
• Conduct administrative aspects of file reviews.

Skills

Excellent IT skills

Job description

We are looking for an additional team member for our Bridgwater office to fill the role of Client Services Representative. To assist with ensuring our clients received the best possible service at all times and our introducers of business receive the best possible service at all times. To act as the face (or voice) of Amicus, always presenting a friendly, helpful, efficient and professional demeanour to clients, colleagues and all visitors

About the role:-

• Office organisation, good order and appearance ensuring the office is open and ready for business in time for the start of the working day and that marketing signage and materials are in place as required and items such as plants and flowers are looked after and displayed appropriately
• Incoming and outgoing post including scanning and distribution
• Meeting room management ensuring cups etc cleared between meetings, rooms always clean and tidy with furniture returned to its proper place where needed, paying special attention to any confidential papers or data which may been left in the room or on display
• Meeting and greeting clients and other visitors and providing a warm welcome including provision of refreshments, alerting relevant members of staff to their presence, making them feel comfortable and chasing as needed
• Front line call handling and dealing with basic enquiries, demonstrating exceptional client service, making appointments and passing on all necessary and useful information including following up to ensure calls have been returned
• Balancing the requirements of visitors, callers and staff at all times and ensuring that all feel valued and noticed
• Keeping appropriate records in ALCM of client preferences and needs and ensuring that confidential and sensitive data is safeguarded at all times
• Confirming appointments in advance with all visitors using the meeting room diaries and passing on information regarding any changes to the relevant fee earner and their team
• Responsibility for Health and Safety within a branch (under the direction of the Facilities Manager) including keeping Health and Safety risk assessments updated where required and reporting of any potential issues
• Stationery and office supplies ordering and stock management, including refreshments and other consumables and liaising with cleaning contractors as needed
• Office inductions for new staff
• Maintaining the branch intranet page
• Helping to organise and support office events and entertainment
• Creating and maintaining archive records, closing files and scanning documents as required to include managing local will and deed stores as appropriate
• Conducting the administrative aspects of file reviews
• Where required to do so by the Facilities Manager, greet and supervise contractors and provide a communications channel with other managers where required
• Seek out and communicate opportunities for social media or website content and share these with the Marketing Manager as they arise
• Assist with telephone and reception cover for other branches during periods of holiday and sickness or when capacity allows
• Set up video calls and assist users with training on AV equipment for meeting rooms as required
• Attend training and out of hours team meetings as needed, but not more than once per month
• May be required to travel between offices
• Other ad hoc duties as required.

Ideally you will have recent experience in a similar role and have excellent IT skills.

Part Time – 8.45am – 5.15pm Monday, Tuesday and Wednesday

Competitive Salary – £23,500 FTE, pro rata to £14,100