Lending Operations Lead

Ebury; Greater London; Hybrid; GBP 70,000 - GBP 90,000; Full time

Job summary

A global fintech firm in London is seeking a Lending Operations Lead to oversee the operations team, ensuring performance meets SLAs and compliance with regulations. The ideal candidate will have expertise in SME lending, FX products, and team management in a high-growth environment. This pivotal role allows for significant autonomy to shape operations and drive improvement within the company. Join us and advance your career in a dynamic growth industry.

Qualifications

• Knowledge of SME lending and trade operations.
• Solid understanding of FX products and their application within lending structures.
• Proven experience managing teams in a fast-paced environment.
• Exceptional problem-solving skills.
• Strong interpersonal skills and stakeholder management.
• Proactive continuous improvement mindset.

Responsibilities

• Lead and manage the team for supplier finance transactions.
• Set and monitor the team’s performance against SLAs.
• Act as the point of escalation for complex queries.
• Collaborate to design workflows for new products.
• Identify opportunities to improve efficiency and client experience.
• Ensure compliance with regulations.

Skills

Lending Expertise

FX Proficiency

Leadership Track Record

Analytical Mindset

Communication

Adaptability

Job description

Lending Operations Lead

London – Hybrid (4 days in office)

Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we’ve grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Join us to shape the future of cross-border finance while advancing your career in a dynamic, high‑growth industry.

Core Responsibilities

• Team Oversight: Lead and manage the team responsible for receiving, processing, and approving supplier finance transactions for Ebury’s SME client base.
• Performance Management: Set, monitor, and ensure the team consistently meets or exceeds Service Level Agreements (SLAs) and internal quality standards.
• Escalation Management: Act as the primary point of clinical escalation for complex queries, resolving bottlenecks to ensure seamless transaction flow.

Strategy, Scaling & Continuous Improvement

• Operational Design: Collaborate with Product, Legal, and Credit departments to design and implement workflows for new products taking into account cross‑border jurisdictional variations.
• Process Engineering: Identify opportunities to improve processing efficiency and client experience. Define requirements for system enhancements and automation.
• Scalability: Transform manual processes into scalable, automated frameworks capable of supporting Ebury’s high‑growth trajectory.
• Control Design: Maintain a robust understanding of Trade-Based Money Laundering (TBML) risks, implementing controls and identifying "red flags" to mitigate risk.
• Regulatory Alignment: Ensure all lending operations remain compliant with local and international regulations.

Experience & Requirements

• Lending Expertise: Knowledge of SME lending and trade operations.
• FX Proficiency: Solid understanding of FX products (Spot, Fixed Forwards, Window/Parallel Forwards) and their application within lending structures.
• Leadership Track Record: Proven experience managing teams in a fast‑paced, high‑change environment (e.g., FinTech or high‑growth Financial Services).
• Analytical Mindset: Exceptional problem‑solving skills with the ability to provide solutions that balance scalability, efficiency, and risk.
• Communication: Strong interpersonal skills and stakeholder management with the ability to build relationships across all areas of the business including Product, Credit, and Legal departments. The role requires effective communication, with the ability to take ownership of both team and client issues and remain accountable through to resolution.
• Adaptability: A proactive "continuous improvement" mindset, comfortable navigating the ambiguity of a rapidly evolving product suite.

Why Join Us?

This is a pivotal role within Ebury’s Lending and Payment Operations. You will have the autonomy to shape a department, drive technological change, and progress your career in a company that values meritocracy and innovation.

Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!

At Ebury Bank we value diversity in all its forms and are committed to creating an inclusive environment. All of our vacancies are open and eligible for people with disabilities.