Development Coordinator

ASVA: Association of Scottish Visitor Attractions; City of Edinburgh; On-site; GBP 20,000 - GBP 26,000; Part time

Job summary

A renowned horticultural institution based in Edinburgh is seeking an organized and detail-focused individual for a key administrative role in database and supporter care. The candidate will accurately manage membership subscriptions and donations, support office administration, and ensure excellent customer service. This position offers the possibility of flexible working arrangements and requires the right to work in the United Kingdom. Application deadline is 10am, February 20, 2026.

Benefits

Generous holiday entitlement

Civil Service pension

Qualifications

• Detail-oriented individual with strong organizational skills.
• Experience in database management and support.
• Able to provide excellent customer service both online and offline.

Responsibilities

• Record membership subscriptions and donations accurately.
• Process memberships and support event administration.
• Maintain high data quality standards and timely communication.

Skills

Data accuracy

Excellent customer service

CRM database management

Tools

Raiser's Edge

Job description

Overview

Organisation: The Royal Botanic Garden Edinburgh

Salary: £25,424/pro rata £20,339 (pay award pending) plus generous holiday entitlement, Civil Service pension and other benefits

Location: Edinburgh

The Royal Botanic Garden Edinburgh (RBGE) is a world-renowned institution dedicated to plant science, horticulture, and biodiversity conservation. We are committed to fostering an inclusive and supportive environment where innovation thrives, and diverse perspectives are valued.

The Development and Communications Division at the Royal Botanic Garden Edinburgh plays a vital role in raising the funds and support that allow our Gardens, science and conservation work to thrive. We are now seeking a highly organised and detail-focused individual to join our small, efficient team in a key administrative role.

Responsibilities

This is a database and supporter care position, ideally suited to someone who enjoys working with data, systems and processes, and takes pride in accuracy, consistency and excellent record-keeping.

• Accurate recording of membership subscriptions and donations on our CRM database (Raiser’s Edge)
• Processing our membership card renewal, new member welcome, and lapsed programme
• Supporting the wider team with office administration and occasional event support
• Ensuring timely and accurate supporter communications and acknowledgements via phone, email and post
• Maintaining high standards of data quality to support the wider team with reporting, retention and stewardship

Alongside this, your friendly, professional customer service covering our email inbox and telephone line will help to maintain RBGE’s strong membership retention rates and positive supporter experience.

We welcome applications from candidates interested in flexible working arrangements, including part-time hours or job-sharing.

RBGE is unable to sponsor applicants without the right to work in the United Kingdom for this role. It is the applicant’s responsibility to ensure eligibility to work in the United Kingdom for the duration of the appointment.

Timing

Closing date: 10am, Friday 20 February 2026
Interview date: w/c 2 March 2026

For more information including job description, person specification and to apply, please visit our website.