People Operations Manager

Go City Group; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job description

People Operations Manager

Department: People

Employment Type: Permanent

Location: London

Reporting To: Becks Summers

Compensation: £50,000 - £65,000 / year

Description

Go City is transforming the way people see and experience the world’s greatest destinations.

We give our customers total flexibility to choose the experiences, tours and activities they want to visit at incredible savings.

Backed by highly successful Private Equity firm Exponent and headquartered in Covent Garden, London, the business is highly profitable with 3+ million customers globally. We have ambitious plans to leverage these capabilities to drive the business’ continued growth. Go City is excited for like-minded, problem‑solving individuals to join the team and make their mark on our future.

We listen to our customers, our partners and our team, to help improve our business every day. And that’s where you come in! For more information and to explore at our products, visit Gocity.com.

Key Responsibilities

Join our small but passionate People team to deliver a first-class employee experience. We don’t take a traditional HR approach. We design simple, thoughtful solutions that meet our people’s needs and align with our business strategy.

We’re looking for someone who’s curious, proactive, and thrives in a fast‑paced environment.

In this role, you’ll own the day‑to‑day of people operations, bringing strong tech and data literacy, and a mindset for continuous improvement. You’ll help us build scalable, efficient processes that support how we work today and where we’re going next.

What you’ll do

Systems and automation

• Own and optimise the HR tech stack (including Humaans & Pinpoint) through automation and AI enablement.
• Build automated workflows and templates that remove the admin and scale effectively across our global team.
• Ensure accuracy of our people data, using it to track progress and generate actionable insights for ExCo.

People operations

• Manage the employee lifecycle end-to-end.
• Own the execution of cyclical people processes, including, goal setting, engagement surveys, and performance management.
• Maintain up-to-date policies, process and guides.

People projects

• Actively involved in the design of our EVP, including the launch and embedding of our values.
• Own and support projects on our People roadmap, from design to completion, ensuring they deliver impact.

Skills, Knowledge and Expertise

Who we are looking for

• Hands‑on people operations experience in a fast-moving startup.
• Proven experience designing and optimising the People tech stack.
• Practical knowledge of employment law and best practices.
• Demonstrable experience of using automation or AI to streamline work.
• A self‑starter who enjoys fixing inefficient processes.
• Strong communicator and collaborator across functions.
• Approaches work creatively, seeks innovative solutions and embraces learning.

Benefits

• Annual Go City Explorer Pass allowance
• Enhanced pension contributions. (5% employer)
• Life assurance: 4x your base salary
• Time off:
  • Annual leave: 25 days + bank holidays
  • Option to buy additional 5 days annual leave per year
  • Upgraded Family Leave
  • 1x Community day. Take a day off to give back to the community
  • Work from Anywhere for up to 4 weeks per year
• Health care cash plan
• Personal Learning Budget & dedicated time for development
• EAP providing access to counselling, finance support, etc.
• Cycle to Work Scheme