Customer Service Agent

Heidelberg Materials Limited; United Kingdom; On-site; GBP 22,000 - GBP 30,000; Full time

Job summary

A leading materials company in the United Kingdom is seeking an individual dedicated to delivering an exceptional customer service experience. In this role, you will take ownership of customer calls and emails, ensuring all requirements are captured accurately and efficiently. We strive to create an inclusive work environment encouraging all candidates to apply, even if not fully aligned with the requirements. Our team offers an array of benefits, including generous holiday allowance and wellness programs.

Benefits

Generous Pension Schemes

Flexible working hours

Employee Assistance Program

Qualifications

• Proficient in managing customer calls and emails.
• Able to work collaboratively in a team environment.
• Experience in applying market and product knowledge.

Responsibilities

• Provide a QUOTIFIC customer experience.
• Manage customer requirements accurately and efficiently.
• Support team members and share knowledge.

Skills

Customer service skills

Communication skills

Multitasking

Job description

policy**Purpose of the role**To offer all customers, a professional, dedicated, personal service ensuring a QUOTIFIC experience. Meet all customers’ and business requirements in the most efficient and cost-effective manner whilst achieving a high level of customer service. Proactively manage the customer journey by focusing on initiating and capturing the customer’s requirements accurately through communication and input**Key accountabilities**Deliver QUOTIFIC customer experience “quoted on time, delivery in full and on time, invoiced correctly” Effectively manage all calls and emails taking ownership and understanding the customer requirements in order to capture the relevant information to process the customer journey accurately and efficiently. Support team members within the team, sharing knowledge, best practises, and workload Being multi-skilled and developing knowledge of all roles within the team and across business lines / areas to provide cover when requested by management. Professionally liaising with internal and external colleagues where relevant to ensure a high level of customer service is maintained. Acquire and apply market, product and customer knowledge to the day-to-day operation of the CSC• **Employer of choice**: Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Platinum) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador • **Compensation Package**: Bonus incentives / Generous Pension Schemes / Life Assurance • **Work Life Balance**: 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical • **Family Friendly**: Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption/IVF/Menopause • **Social Value**: paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces) • **Wellbeing**: Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical coverAt Heidelberg Materials UK (previously known as Hanson UK) we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business.At Heidelberg Materials UK (previously known as Hanson UK), we understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness, transparency, and individual achievement.As part of our commitment to promoting diversity, we are actively working to encourage more individuals to consider careers within the construction industry.We believe in building a workplace that is dedicated to promoting inclusivity and diversity.If you're interested in joining our team, we encourage you to apply, even if your experience or skill set doesn't perfectly align with the job description. Creating a candidate home page is optional, when asked, but you can use this to quickly see the progress of your application(s).You may still be the right fit for this or other roles within our company.Heidelberg Materials is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. For quick access to screen reading technology compatible with this site (free step by step tutorial ). Please contact [e-mail] for additional information or to request accommodations.We understand that women may face unique challenges in their careers, and we are committed to providing a supportive environment to help you thrive.Our family-friendly policies, such as enhanced maternity and parental leave, neonatal care, and adoption support, will provide you with the flexibility and support you need to balance your personal and professional commitments.We also offer a range of benefits, such as access to our Employee Assistance Program, trained mental health first aiders, discounted private medical benefits and much more, to ensure your wellbeing is prioritized.