Leisure Team Member Apprentice L2

SCL Education Group; Greater London; On-site; GBP 21,000 - GBP 24,000; Full time

Job summary

A leading leisure provider is hiring a Female Leisure Team Member Apprentice in London to assist with pool and gym supervision during female-only sessions. This role offers comprehensive training, including certifications such as NPLQ and First Aid. As part of your responsibilities, you'll engage with customers to meet their needs and support swimming lessons. GLL emphasizes career progression and offers benefits like pension scheme, health assurance, and discounted leisure memberships.

Benefits

Access to a pension scheme

Free annual eye tests

Discounted leisure memberships

Qualifications

• Strong understanding of customer feedback processes.
• Ability to conduct gym inductions and health screenings.
• Participation in apprenticeship workshops, meetings, and reviews.

Responsibilities

• Assist with customer questions and queries.
• Deliver swimming lessons based on qualifications.
• Support facility operations during female-only sessions.

Skills

Customer service skills

Communication skills

Ability to support diverse customer needs

Education

NPLQ certification

First Aid at Work (Level 3)

STA Certificate in Teaching Swimming

Job description

GLL is currently recruiting for a Female Leisure Team Member Apprentice to work in Clissold Leisure Centre, Hackney, N16 9EX. If you have the skills and ambition to join us as a Leisure Team Member Apprentice, there's never been a more exciting time to join us. This is more than just a Leisure Team Member Apprenticeship; it's a career where you will be given the training to develop your career with the UK's largest leisure provider. As a female Leisure Team Member, part of your responsibilities will include pool, gym supervision during female‑only sessions.

GLL is a not-for-profit charitable social enterprise committed to delivering a better quality of fitness and leisure, libraries, and performing arts facilities for everyone. We're committed to providing access to quality community facilities - and more - at a price everyone can afford. We already manage over 258 facilities, and we're adding more all the time, operating under our 'Better' brand. Unlike many other brands, we are for everyone. Community is at the heart of everything we do, and we want to make sure that everyone can live a healthy and active lifestyle.

What you’ll do:

Customer Experience

• Understand the services and products on offer to assist with customer questions and queries.
• Support different types of customers with different needs.
• Support the centre in gaining customer feedback on our products and services, including dealing with customer complaints.
• Support the centre to deliver swimming lessons where required (qualification dependent).
• Share knowledge with customers on the role exercise plays in health and wellbeing.
• Conduct customers' gym inductions and health screening where required (qualification dependent).
• Plan and deliver exercise sessions to meet customers' health and fitness goals.

People Experience

• Support GLL's visions and values.
• Attend and participate in all apprenticeship workshops, meetings, and reviews with your tutor and General Manager.
• Ensure all training and qualification deadlines be met in agreement with your tutor and manager.
• Achieve and maintain all necessary qualifications, including ongoing CPD training.
• Keep up-to-date with trends and developments in the leisure industry.

As a leader within the leisure industry, we can also offer scope to progress your career, and job variety like nowhere else.

You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18 months to complete, as well as completing the following qualifications throughout the length of your apprenticeship:

• National Pool Lifeguard Qualification (NPLQ)
• First Aid at Work (Level 3)
• STA Certificate in Teaching Swimming

63 Clissold Rd
Hackney
London
N16 9EX

32 ASAP

As a leader within the leisure industry, we can also offer scope to progress your career and job variety like nowhere else.

As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!

The basics:

• This is a permanent position. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role.
• We are an accredited Living Wage employer with industry‑leading rates of pay.
• We can offer a career, not just a job, with extensive Learning & Development support available.
• A uniform will be supplied and must be worn.
• GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in.
• As a staff‑owned organisation, you will be given the opportunity to join the Society and have a stake in your business.

Additionally, GLL offers employees a range of employment benefits:

• Access to a pension scheme.
• Health Assurance and access to Counselling services.
• Access to the tax‑efficient Ride to Work bicycle purchase scheme.
• Free annual eye tests.
• Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras!

GLL Society benefits (if you choose to join the Society after your probation period) include:

• The right to stand for the Society board and to vote for board members to represent you.
• Access to team building and fun events such as treks, concerts, outings, etc.
• Access to a range of benefits exclusive to our people – ask your line manager for details or check out the Intranet.

About GLL:

As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children’s centres.

Our people are from the communities we serve and help us make real changes in their local area.

One of our core values is ‘More than a Job’, because working with us opens a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we are having a positive impact on our people, we also offer some flexible and part‑time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community.

We offer two different types of work arrangements:

• A permanent employment contract - part time and full time.
• A flexible worker engagement by joining our flexible worker pool.

So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support, or working with children, you’ll be able to find your ideal new job at GLL.

Passionate about seeing our communities thrive, we invest back into our facilities, projects, and people and are Investors in People Gold Award employer.

However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives.

We are an inclusive employer. We seek and welcome diversity in our teams. All pay rates are subject to skills, experience, qualifications, and location