Catering Supervisor

OCS Group; Cheltenham; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading facilities management company in Cheltenham is seeking a Catering Operations Manager to oversee Front of House services. The role involves managing daily operations, supervising the catering team, and ensuring high standards of food quality and customer service. Ideal candidates will have experience in contract catering, strong leadership skills, and knowledge of food hygiene. This position requires excellent organizational abilities and a proactive approach to problem-solving, offering an inclusive work environment.

Qualifications

• Previous experience in a similar role within the Contract Catering industry.
• Relevant qualifications and knowledge of food hygiene and health and safety.
• A proven track record in supervising a team and leadership.

Responsibilities

• Manage Front of House day-to-day operations of catering services.
• Monitor quality of food and beverages and maintain presentation standards.
• Lead and supervise the Front of House catering team.

Skills

Supervising a team

Customer service skills

Organizational abilities

Food hygiene knowledge

Budgeting and cost control

Education

Food hygiene certificate (Level 2)

Tools

Microsoft Office (especially Excel)

Job description

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role

Days of Working: Monday to Friday 7am to 3pm

Key responsibilities:

• You will be supporting in managing the Front of House day-to-day operations of catering services, ensuring everything runs smoothly and efficiently
• Supporting in creating and planning daily menus that are innovative, cost-effective, and meet dietary requirements
• Monitoring the quality of food and beverages, ensuring portion control, and maintaining high standards of presentation
• Leading and supervising the Front of House catering team, including training staff and managing their performance
• Ensuring excellent customer service by addressing client needs and resolving any issues promptly
• Ensuring compliance with health and safety regulations, maintaining hygiene standards, and keeping accurate records
• Ordering supplies, managing stock levels, and conducting inventory checks
• Helping to control costs, and ensuring the catering service is financially viable

What are we looking for?

• Previous experience in a similar role within the Contract Catering industry is required
• Hold relevant qualifications, have knowledge of food hygiene and health and safety is a must
• A proven track record in supervising a team and leadership is crucial
• Demonstrate high standards and be well organised in all areas of Management
• Excellent customer service skills and interpersonal skills are essential

The ideal candidate should meet the following criteria:

• Must have the Right to Work in the UK
• Demonstrated ability to lead and manage teams effectively
• Ability to handle different situations and find practical solutions
• Outstanding verbal and written communication skills
• Good time-management and organisational abilities
• Ability to handle sensitive and confidential information
• Competent with Microsoft Office tools, especially Excel
• While not always mandatory, having a food hygiene certificate (Level 2) is advantageous

Hiring Criteria

• Demonstrate the ability to lead and manage teams effectively
• Have an understanding of financial management, budgeting, and cost control

How to Apply

Equal Opportunities

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

How to Apply

If you are interested in the role and believe that you have the experience required, please click ‘Apply’ - alternatively, please sign up to job alerts on our Careers page to ensure that you are notified when any other suitable opportunities become available