Floor Supervisor

HC Facility Management Limited; Greater London; Hybrid; GBP 25,000 - GBP 30,000; Full time

Job summary

A prominent hotel support services provider in Greater London is seeking a Floor Supervisor to manage housekeeping operations. You will oversee cleanliness standards and ensure high levels of guest satisfaction while working closely with the Head Housekeeper. Ideal candidates will have prior supervisory experience in hospitality and strong knowledge of housekeeping. The position includes flexible working hours, comprehensive training, and various employee benefits.

Benefits

Up to 28 days paid holidays

Free lunch on duty

Full on-site training

Career progression opportunities

Automatic workplace pension enrolment

Qualifications

• Prior supervisory experience in hospitality, especially housekeeping.
• Physical ability to lift, bend, and stand for extended periods.
• Flexibility and willingness to learn.

Responsibilities

• Oversee a busy housekeeping department and ensure cleanliness.
• Organize staff rotas and support the Head Housekeeper.
• Maintain standards set by HotelCare and client at all times.

Skills

Strong time-management skills

Attention to detail

Ability to work individually and in a team

Strong knowledge of housekeeping operations

Customer service excellence

Job description

Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager

Hours of work: 0-40 hours per week / Available to work some weekends.

Company Overview:HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UKand Abbe ltdto introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.

We offer a benefits package including

• Up to 28 days paid holidays.
• A permanent job with flexible working hours.
• Free lunch on duty (site dependant).
• Full on-site training.
• Salary finance with exclusive rates – access to loans or wage advances (available once probation is complete).
• Career progression with the opportunity to undertake a HotelCare Apprenticeship.
• Automatic enrolment into a workplace pension, after 3 months’ service.
• Recognition, incentives and awards.

Job Overview:As a Floor Supervisor, your role involves overseeing a busy housekeeping department. You will work alongside a team to ensure cleanliness throughout guest and hotel premises while maintaining high standards of guest satisfaction and efficiency in collaboration with the Head Housekeeper.

Job Description
Key Responsibilities

• Working in a fast‑paced, high‑energy environment and checking the quality of rooms.
• Organising staff rotas.
• Working closely with the supervisory team to support the Head Housekeeper.
• Supporting the housekeeping team with ongoing training and development.
• Maintaining the standards set by HotelCare and our client at all times.
• Meeting daily targets.
• Complying with all company health and safety policies and recording any maintenance problems, safety hazards, accidents, or injuries.

Person specification
Experience

• Prior supervisory experience in hospitality, specifically in housekeeping or related areas.
• Strong knowledge of housekeeping operations and team coordination skills.

Skills and knowledge

• Physical ability to lift, bend, and stand for extended periods.
• Ability to work individually and as part of a team.
• Strong time‑management skills.
• Attention to detail.
• Flexibility and willingness to learn.
• A ‘can‑do’ attitude.
• Adaptability to organisational needs.
• Ability to prioritise and multi‑task.
• Capability to provide excellent customer service.
• Self‑motivation and accountability.
• Ability to work confidentially and with integrity.
• Ability to work under pressure and to follow instructions.
• Awareness of safety regulations and compliance.

Flexibility

• You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and its clients.