Client-Driven Hire & Sales Coordinator

GAP Group; Kilmarnock; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A prominent equipment hire company in Kilmarnock seeks a Hire and Sales Coordinator to be the first point of contact at the depot. The role involves processing customer queries, managing hires, and collaborating with the depot team. Candidates must possess excellent customer service and communication skills, with strong organizational abilities. All necessary training will be provided. This position offers a competitive salary, up to 25 days annual leave, and additional benefits.

Benefits

Competitive salary and bonus scheme

Up to 25 days annual leave plus bank holidays

Option to buy up to 5 days additional leave

Contributory Pension Scheme

Life Assurance

Employee Welfare Fund

Cycle to Work Scheme

Health & Wellness programs

Qualifications

• No prior experience in a similar role or industry is necessary.
• Strong team player with the ability to work on own initiative.
• Proficient in customer service and handling queries.

Responsibilities

• Process all hire desk administration including customer and supplier queries.
• Manage approximately 40‑50 incoming and outgoing hires per day.
• Ensure sufficient stock levels to meet customer demand.
• Load check vehicles and work effectively with the depot team.
• Resolve customer complaints and supplier issues efficiently.

Skills

Excellent customer service skills

Effective communication

Strong organisational skills

Attention to detail

Proficient IT skills

Team player

Ability to work independently

Tools

MS Office (Outlook, Excel)

Job description

A prominent equipment hire company in Kilmarnock seeks a Hire and Sales Coordinator to be the first point of contact at the depot. The role involves processing customer queries, managing hires, and collaborating with the depot team. Candidates must possess excellent customer service and communication skills, with strong organizational abilities. All necessary training will be provided. This position offers a competitive salary, up to 25 days annual leave, and additional benefits.