Front of House Team Member - Breakfast & Lunch

University Arms; Cambridge; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A premier hotel in Cambridge is seeking a Front of House Team Member to provide friendly and professional service during breakfast and lunch. Ideal candidates will have excellent communication skills, attention to detail, and be able to thrive in a fast-paced environment. This position offers a competitive salary and opportunities for team member discounts and parties. Flexibility with varied shifts is required, including weekends and holidays. Join us to ensure every guest enjoys a memorable dining experience.

Benefits

Competitive salary

Free meals on duty

Team Member Parties

Room and F&B discounts

Qualifications

• Friendly and approachable demeanor is essential.
• Ability to work efficiently in a fast-paced environment.
• Previous hospitality or food service experience is a plus.

Responsibilities

• Greet and serve guests with a warm, welcoming attitude.
• Prepare and serve breakfast and lunch items to the highest standard.
• Assist with setting up and clearing dining areas.
• Collaborate with the kitchen and front-of-house team.
• Respond to guest requests promptly.

Skills

Excellent communication skills

Team-oriented

Attention to detail

Guest-focused

Job description

ABOUT US

University Arms is a 192-bedroom design-led Hotel situated in the heart of Cambridge, United Kingdom. Overlooking Parker’s Piece is the Hotel’s quintessentially British Restaurant and Bar Parker’s Tavern, Library Lounge, and beautiful 272 square metre wood panelled Ballroom.

Opened in 1834 as a Coaching Inn, University Arms is Cambridge’s oldest Hotel. For 180 years, the Hotel was added to, updated, and modernised in line with the age; however, it was the reopening in 2018 after a four-year £80m full renovation that really positioned the Hotel. It is now Cambridge's 'go to’ destination, alluring visitors with the promise of a sense of modern luxury.

WHAT WILL YOU BE DOING

As a Front of House Team Member for breakfast and lunch, you will be the face of University Arms Hotel during our morning and midday service. Your role is to deliver friendly, efficient, and professional service, ensuring every guest enjoys a welcoming atmosphere and a memorable dining experience. You will work closely with the kitchen and service team to maintain smooth operations, respond to guest requests, and uphold the highest standards of presentation, cleanliness, and hospitality.

THE DUTIES

• Greet and serve guests with a warm, welcoming attitude, making every visit memorable.
• Prepare and serve breakfast and lunch items to the highest standard, ensuring presentation and quality are perfect.
• Assist with setting up and clearing dining areas, maintaining a clean, organised, and inviting space.
• Collaborate with the kitchen and front-of-house team to ensure smooth service.
• Respond to guest requests promptly and help resolve any issues to ensure complete satisfaction.
• Maintain exceptional product knowledge of cocktails, wines, spirits, and bar menus.
• We believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests.

WHAT ARE WE LOOKING FOR IN YOU

• Friendly, approachable, and guest-focused with excellent communication skills.
• Energetic, flexible, and able to work efficiently in a fast-paced environment.
• Team-oriented with a proactive, can-do attitude.
• Attention to detail and a commitment to maintaining high standards.
• Previous hospitality or food service experience is desirable but not essential.
• Willingness to work varied shifts, including weekends and holidays.

THE PERKS

As well as the opportunity to work with a fantastic team in an exceptional property, the position comes with:

• Competitive salary
• Free meals on duty
• Team Member Parties
• Room and F&B discounts across the Marriott portfolio

RIGHT TO WORK

In line with the requirements of UK immigration legislation, all applicants must be eligible to live and work in the UK. Documentary evidence of eligibility to work will be required from candidates as part of the recruitment process.

HOURS

42.5 per week

PAY

£12.24 per hour plus £1.60 per hour service charge